Maintain current knowledge in areas Computed Tomography.
Correlates the outpatient physicians' orders with the CT exam performed to help Ensure insurance coverage and reduce denials
Follows through and obtains updated pre-cert numbers when necessary; logs this information in Paragon system
Works collaboratively with Central Scheduling department to obtain proper insurance information and pre cert information;
Contacts physician's offices to obtain written orders for exams when necessary.
Provides front line customer service by coordinating front desk staff and functions, including visitor reception and patient registration, service recovery, answering calls at the main telephone console, patient appointment scheduling.
Serves as "customer service ambassador" by being the first contact with patients or visitors, either in person or by telephone
Possesses general knowledge of RIS and PACs system and can assist with the department workflow by entering orders, scanning paperwork, escorting patients to and from the exam room(s) as needed, filling supplies, IV contrast, etc
Looks up lab values for outpatients for the next day and logs this information on outpatient schedule for Radiologist and Technologists use
Uses Central Transport scheduling system to arrange transportation to and from department. Transports patients interdepartmentally if needed
Identifies patient verbally by name and DOB and checks ID bracelet
Applies knowledge and safety principles to ensure patient and staff safety
Perform the following patient care procedures: Make basic observations and report them to staff; handle body fluids using universal precautions, includes assisting with bedpans, emesis basins, etc. as needed; assist in lifting, positioning, and ambulating patients
Applies knowledge and principles of Universal Precautions to minimize exposure to/spread of infectious organism
Lowell General Hospital