A. Duie Pyle is the Northeast's premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeastern metropolitan region. Family-owned since 1924 and with over 3,000 employees, A. Duie Pyle specializes in providing engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, custom dedicated fleet operations and specialized truckload services through our Brokerage Solutions.
Customer Service Responsibilities:
Schedule pick-ups; trace shipments; provide shipment ETAs, rate quotes and freight charges; coordinate with internal departments as well as partners / delivery agents / brokers / container stations to schedule shipments and handle Customer issues; schedule delivery appointments; make proactive courtesy calls; handle reconsignments; coordinate communication with Customers, Drivers and A/R regarding Driver Collect and C.O.D. shipments; ensure accurate billing of shipments; compile and deliver custom reports; perform daily audits of reports, etc.
Use multiple resources, reports, data and systems to provide proactive care for Customers.
Document all Customer interactions for tracking purposes.
Assist Customers with "My Pyle" registration and utilization of our web site.
Understand and follow all processes and adhere to company policies.
Meet the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts Per Hour).
Participate in on-going training, focus groups, meetings and process improvement initiatives.
Contribute to the completion of special projects.
Leadership may assign other duties as necessary.
Billing - entering information from Bills of Lading into the computer system
Manifest Checking - verifying the information entered by Billers
Auditing - verifying the accuracy and completeness of the Billers and Manifest Checkers
At least 2 years of experience working with Customers
Experience in a fast paced, changing work environment
Must believe in and support the A. Duie Pyle Core Values
Good data entry skills
Computer literacy in a Windows based environment
Knowledge of MS Word, Excel and Outlook
Experience using e-mail and the internet
Must be able to meet both quantitative and qualitative objectives
Ability to prioritize tasks and meet deadlines independently
Scheduling flexibility to meet the needs of the business, including early morning hours, evening hours and non-traditional holidays
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status
A. Duie Pyle, Inc