CSR

SBM Management West Chester , OH 45071

Posted 2 months ago

Overview

SBM is currently looking to hire a Customer Service Representative (CSR) to join their team! The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and/or decision-making. May need to explain work methods & instructions. Aid in training others or demonstrate work processes.

Responsibilities

  • Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.

  • Perform work assignments in a team with other employees.

  • Perform repetitive tasks.

  • Maintain clean work area.

  • Follow all protocols, company procedures, policies, and rules.

  • Take direction and respond to supervision.

  • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.

  • Fill in during staff shortage.

  • Support shift lead in completing punch-list items.

  • Use proper personal protective equipment.

  • Present a professional appearance and conduct.

  • Understand customer service and satisfaction.

  • Understand reporting systems, and of the environment.

Qualifications

  • Less than high school education or up to one month related experience or training or equivalent combination of education & experience.

  • Completed all safety certifications

  • Ability to Read 2-3 syllable words, recognize similarities and differences between words and series of numbers.

  • Ability to print clearly and speak simple sentences.

  • Ability to communicate effectively with co-workers, supervisors, managers, and customers.

  • Bi-Lingual in Spanish a plus.

  • Know how to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

  • Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.

  • Required to have a valid driver's license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance.

  • Maybe required to be forklift certified and/or MER certified.

Available Shift: 11:30am-8:00pm

Compensation: The pay rate for this position is $13.00 per hour.

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