CSR Inside Sales 1

Key responsibilities and accountabilities:

• Counter Sales

• Quotation Management

• Receive in person and telephone requests for price quotations

• Provide customers with immediate price quotations on price book items

• Prepare price quotation forms in a timely manner for items not contained in the price book

• Purchase Order Management

• Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders

• Locate and retrieve items in the warehouse for delivery to customers that have placed orders at the counter

• Check customers' credit statuses with credit department when rush orders are received

• Provide follow up assistance and information regarding orders, including:

• Tracing the status of orders

• Providing customers with any pertinent information relating to orders

• Answering any questions with regard to customers' orders

• Coordinating with manufacturers to locate requested items and to meet customers' delivery requirements

• Communicating pertinent information to appropriate personnel in other departments

• Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes

• Customer Service/Relationship Management

• Achieve and maintain professional and positive rapport with customers by providing the best possible service

• Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments

• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken

• Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally

• Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills

• Follow up to ensure that appropriate actions are taken to resolve customer issues

• Refer unresolved customer grievances to Branch Manager

• Provides accounting department with paperwork necessary for credits or debits to be issues, including original purchase orders, copies of invoices, and return goods memo

• Act professionally and ethically

• Branch and Sales Support

• Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area.

• Professional Knowledge and Development

• Maintain current knowledge of ABCO's:

• Product lines

• Prices

• Delivery times

• Drop ship items

• Promotional/marketing programs

• Participate in training and seminars as required

• SxE (Computer System) Utilization

• Utilize SxE to:

• Retrieve customer information

• Obtain stock status information

• Check purchase order status

• Change/adjust existing purchase orders

• Ensure that the proper codes are used for retrieving and inputting information

• Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

Requirements:

• This position requires individuals to stand at the counter and be on their feet for a majority of the day.

Individuals are required to h