CSR II (Us)- Port Richey

TD Bank Group Port Richey , FL 34668

Posted 2 weeks ago

Job Requirements

  • HS Diploma or GED required, 2-year degree preferred

  • 1+ years of related experience required

  • Superior Customer Service skills

  • Teller experience (Preferred)

  • Strong organization skills to handle multiple tasks in a fast-paced environment

  • Excellent communication skills with ability to be concise, clear and consistent

  • Demonstrated effective problem-solving skills

  • Demonstrated ability to schedule and prioritize work

  • Demonstrated ability to work independently and within deadlines

  • Proficient in Microsoft Office

  • Notary License (Preferred)

  • Ability to provide community services, including, but not limited to, Financial Education classes
    Job DescriptionThe Customer Service Representative II delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

  • Conducts needs-based conversations and offers financial solutions to meet our Customers' needs

  • Makes quality referrals to appropriate partners

  • Responsible for meeting individual performance metrics

  • Responsible for making sound decisions and timely problem resolution

  • Proactively reaches out to Customers to deepen relationships through needs-based conversations

  • Performs a broad range of tasks of varying complexity and scope

  • Trains less experienced team members

  • Participates in opening and closing Store procedures

  • Opens accounts and related services with the ability to handle more complex transactions
    Employment TypeRegular

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CSR II (Us)- Port Richey

TD Bank Group