CSR II

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.

Our team is looking for a MRO Customer Service Representative II to join them. You will report to the MRO Customer Service Supervisor and will have an onsite work structure in Chatsworth, CA

To be considered for the MRO Customer Service Representative II opening, here's what you'll need to bring with you:

• Education: High School Diploma or equivalent (Associate's or Bachelor's degree preferred)

• Experience: 2+ years of customer service experience in an aerospace products manufacturing environment

• Expert computer skills, including proficiency in Microsoft Office products (Word, Excel)

• Experience with ERP systems

• Strong verbal and written communication skills

• Professional phone etiquette

• Positive attitude and financial aptitude

As an MRO Customer Service Representative II, you will:

• Respond quickly, courteously, discreetly, and accurately to all incoming calls, correspondence, orders, quotes, status requests, and rejections.

• Maintain accuracy of MRO order status and backlog.

• Develop strong working relationships with internal and external customers.

• Engage with various company departments, including purchasing, quality, planning, warehouse, shipping, electronics, mechanical, MRB, inventory, and Ontic site facilities.

• Provide daily updates on backlog reports and customer reports about current and backlogged orders, including part shortages, lead times, and other delays.

• Ensure accurate documentation for international shipments in accordance with EAR and ITAR regulations.

• Conduct contract reviews for repair orders.

• Offer liaison support during pre-delivery and post-delivery, including order processing, customer relations, and sales support.

• Meet customer due dates for all orders or notify customers promptly if delays are anticipated. Ensure system promise dates align with customer commit dates and reschedule orders as necessary.

Our Benefits:

• Comprehensive medical insurance

• Competitive PTO, holiday pay, and sick leave

• Company 401K plan with up to 4% matched contribution

• Annual bonus program (varies by level and discretionary based on company and individual performance)

• Flexible working arrangements

• Paid volunteering opportunities

• Access to mental health champions across our sites

• Commitment to development

• Employee referral program

#LI-Onsite

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Compensation Pay Range

$25-$30 per hour

Please click here to review Ontic's California Consumer Privacy Act policy.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran

Status, or any other characteristic protected by applicable federal, state, or local law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.