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CSR File Management, Sandy Springs

Expired Job

Genpact Atlanta , GA 30301

Posted 2 months ago

CSR File Management, Sandy Springs Apply Now

CSR File Management, Sandy Springs-INS002111

Claims Account / File Manager

Job Summary:
This position is responsible for monitoring assignment files directly throughout the duration of the claim, to ensure quality and service standards are being met. Supporting and communications with Homeowners, Contractors and other parties involved on work assignments to Network Contractors. It requires the ability to make and receive calls while staying organized and being able to multitask. This requires the individual to be able to work in a fast-paced, high volume work environment, while utilizing multiple company software systems, emails, Microsoft Office, and phone systems.

The individual would need to have excellent phone communication skills and the ability to multi-task, be self-motivated, able to take direction and work independently as well as with a team and having great attention to detail. Additionally, the position does project work, performs data entry, monitors email boxes, reviews and forwards communications, initiates follow up tasks for various individuals, interacts via phone and in person, with staff, clients, and vendors relating to administrative activity and client assignment activity.

Essential Duties and Responsibilities:

  • Manage a portfolio of client assignments, monitoring, performing follow up, making sure the assignments stay on track

  • Monitor email, task queues, and status reports

  • Follow up with contractors and adjusters to determine status on various stages of the workflow process

  • Use systems to track tasks, run reports, review / update status and information on assignments

  • Record activity in client systems

  • Initiate invoice billing tasks within systems

  • Make various phone calls to multiple individuals, including contractors, homeowners, and client adjusters

  • Perform other administrative duties and projects, as directed

  • Review and follow up on various tasks based on various business reports

  • Work in a fast paced, high volume environment with the ability to think and act quickly, trouble shoot and find solutions, and provide support to various parties

Required Qualifications:

  • Experience with invoicing

  • A basic understanding of Accounting principles (invoicing and payment cycles)

  • Experience working with Xactimate and/or Symbility Claims Connect Software

  • Experience with scheduling and managing / facilitating appointments

  • Experience in a corporate office environment

  • Self-motivated and Critical thinker

  • Ability to communicate very well both verbally and in writing

  • Ability to learn and use various company software systems

  • Good customer service skills

  • Proficient in MS Office (Word, Excel, PowerPoint)

Preferred Qualifications:

  • 5 years of administrative and or Customer Service experience

  • 3 years of data entry experience

  • Past administrative experience in the property insurance or construction industries

  • Some college or an Associate Degree a plus

Required Education & Experience:

  • Minimum of 2 years of Administrative and or Customer Service experience

  • High School Diploma or equivalent

Compensation and benefits: All Employee Benefits start on the first day of employment!

  • Health Insurance including Dental & Vision

  • Health Reimbursement Account (HRA)

  • Flexible Spending Accounts (FSA)

  • Life & Disability Insurance

  • Wellness Program

  • 15 PTO Days a year & 11 Paid Holidays

  • 401(k) with company match (100% Vested with first deduction)

  • Employee Stock Purchase Program (Employee Discounts)

  • 6 Weeks of Paid Parental Leave

  • 12 Weeks of Maternity Leave

  • Adoption Assistance Program

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you putting data and digital to work to create bold, lasting results because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

Job Senior Process Associate

Primary Location United States-Atlanta

Education Level High School Diploma/GED

Job Posting Sep 4, 2018, 1:10:37 PM

Unposting Date Oct 19, 2018, 6:29:00 PM

Master Skills List Sales and Marketing

Job Category Full Time


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CSR File Management, Sandy Springs

Expired Job

Genpact