Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management.
Branch Service Support
This position is a coordinating lead who not only provides work/task direction, but participates in the day-to-day activities at the CSO. Working under the direction of the CSO Manager and
CSO Supervisor, ensures efficient processing (in-bound and outbound) of key CSO functions. Activities to be supervised (executed) include, but are not limited to:
Works on assigned duties as scheduled. Completes work in a dedicated and timely manner. Tasks and activities will include/ but not limited to:
Fields inbound inquiries from branch service management and personnel to collaboratively work with all resources in an effort to assist in the timely resolution of all customer service, billing and maintenance issues.
Provide new customer set-up and ongoing maintenance of pricing, billing and adjustments.
Maintains digital customer contract updates and adjustments
Processes daily invoice changes to strive for 100% accuracy in customer billing.
Supports the branches by coordinating and ensuring accurate billing is complete for the on time installation of all new accounts and special billing requests.
Generates branch invoices, documents and reports as required within the timeframes required for successful completion.
Coordinates the work of CSO Specialists in keeping with CSO business and service levels. Provides work direction and training to employees in an assigned area.
Supports CSOM and CSOSV in the coordination and rollout of new branch initiatives.
Processes questions from CSO Specialist on work processing and prioritization.
Trains new CSO Specialists on key job duties and responsibilities.
Reports to management when company policies, work rules and safety requirements are not followed.
Assists CSOM and CSOSV to coordinate rollout of new company initiatives and training subject matter.
Attends meetings as required to engage in education and participate in communication.
Consistently seeks improvement and excellence in job skills.
Other duties as assigned by supervisor or manager.
Follow company values [Integrity, Trust, Responsibility and Respect] in day-to-day execution of duties.
Adhere to Company Code of Business Conduct.
Assists supported branch staff and management with billing change activities geared toward achieving financial objectives.
Actively follows all safety training and corporate safety compliance programs and conducts day-to-day work in a safe and responsible manner.
The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location.
This position will not have any direct supervisory responsibility although the job will require the ability to meet project deliverables through others. The CSO Lead will follow the CSOM's leadership in enforcing SOP's and common practices.
Team and Work Orientation
This position will be expected to work with various individuals and teams within multiple branches to collaboratively support, develop, and execute customer billing efforts. CSO Lead position is expected to provide excellent service levels and work with all customers in a friendly, professional, proactive, and collaborative manner.
This position will have an assigned workplace and will be expected to work in an office environment. Customer meetings for training and customer interaction may also be required.
This job has no travel requirements other than for regional or national meetings
Potential candidates for this job will be sought that have strong indication of capability with the following items.
Relevant industry work experience with two-year business/accounting degree or equivalent work related experience.
Capability in working with people and teams in a collaborative and supportive manner.
Minimum 2-years Customer Service, or Administrative experience preferred in a fast paced environment.
Ability to read, understand and interpret documents including but not limited to standard operating procedures.
Ability to write routine reports and correspondence.
Demonstrated computer skills, specifically with the Microsoft Office suite and other accounting software.
Ability to effectively communicate and interact with employees at various levels within the organization
Preferred Education Experience
(Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry).
Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job.
Typical skilled activities involves with this job include, but are not limited to: Customer and Personal Service and organizational administration data and systems.
Typical skilled activities involves with this job include, but are not limited to: Time management, getting information, report creating and delivery, establishing and maintaining interpersonal relationships.
Typical communication and interpersonal skills for this position include, but are not limited to: Communicating with supervisors, peers, or subordinates, communicating with persons outside organization, listening skills, oral and written comprehensions and expression
Typical analysis and cognitive skills for this position include, but are not limited to: Inductive and deductive reasoning critical thinking, task level judgment and decision making.
Computer / Technical Skills:
Typical technical skills used in this position typically include
Business Software ABS
Database user interface and query software Microsoft Access
Office suite software Microsoft Office
Word processing software Microsoft Word
Ameripride Services, Inc.