CSI - Help Desk Technical Support

Network Support Specialists (Service Desk Support Specialists)

Computer Network Support Specialists (Service Desk Support Service Specialists)

Location: Onsite in Rock Island, IL

ABOUT THE OPPORTUNITY:

Comtech Systems, Inc. (CSI) is looking for a Computer Network Support Specialists to analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific: provides support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.

ABOUT THE COMPANY:

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce and market innovative products, systems and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

CSI is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. In order to help our customers, combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

PRIMARY DUTIES:

All candidates will perform the following duties:

• Manage accounts, network rights, and access to Network Environmental (NE) systems and equipment.

• Install, configure and troubleshoot IA solutions in a deployed environment to include: MacAfee ePolicy Orchestrator (EPO) Server, Blue Coat SG Proxy, Microsoft WSUS, eEye Retina Scanner.

• Install, test, maintain, and upgrade network operating systems software and hardware to comply with IA requirements.

• Implement applicable patches including IAVAs, Information Assurance & Vulnerability Bulletin (IAVBs), and Technical Assessment (TAs) for their NE.

• Provide end user support for all IA related applications for the NE.

• Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements for the NE.

• Write and maintain scripts for the NE.

• Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the NE.

• Identify IA vulnerabilities resulting from a departure from the implementation plan or that were not apparent during testing.

• Configure, optimize, and test network servers, hubs, routers, and switches to ensure they comply with security policy, procedures, and technical requirements.

• Ensure that hardware, software, data, and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements.

• Diagnose and resolve IA problems in response to reported incidents.

• Research, evaluate, and provide feedback on problematic IA trends and patterns in customer support requirements.

• Perform system audits to assess security related factors within the NE.

• Develop and implement access control lists on routers, firewalls, and other network devices.

• Install perimeter defense systems including intrusion detection systems, firewalls, grid sensors, etc., and enhance rule sets to block sources of malicious traffic.

• Apply security requirements to an operating system for the NE or Communication Environment (CE) used in their current position.

• Adhere to Information System (IS) security laws and regulations to support functional operations for the NE.

• Support Security Test and Evaluations (Part of Certification and Accreditation Process).

• Obtain and maintain IA certification appropriate to position in accordance to DoD 8570.01-M.

• Certified as an IAT Level I Network environment (NE) Advanced Computing Environment (CE) level support.

• Certified as an IAT Level II Network environment (NE) Advanced Computing Environment (CE) level support.

• Understanding of the DOD Risk Management Framework Process (RMF), Certification and Accreditation (C&A) process.

SKILLS REQUIRED:

All candidates will have the following minimum skills:

• Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork.

• Work well independently or as a member of a team environment

• Detail-oriented, with strong analytical skills.

• Prefer candidates with a valid US passport.

• The ability to obtain and maintain a security clearance at the level required by each assigned task.

CLEARANCE REQUIREMENTS:

Applicants must possess:

• The ability to obtain and maintain a security clearance at the level required by each assigned task.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Associate: Bachelor's degree or equivalent experience, plus 5 years of relevant experience

• Intermediate: Bachelor's degree plus at least 5 years of relevant supervisory experience to meet managerial expectations

Comtech offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account

• STD, LTD, Supplemental Life insurance and AD&D

• Comprehensive 401k plan and Employee stock purchase plan

• Tuition Assistance

• Vacation, Personal and Sick time

• 10 paid holidays

• Bereavement and jury duty leave

CSI is a wholly owned subsidiary of Comtech Telecommunications Corp. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.