CSG Senior Program Manager

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Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Customer Success Group's (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a "messenger of the market" to the rest of the CSG organization, identifying the best market segments and opportunities for Success Offers. We maintain a multi-year roadmap for our portfolio, develop research-backed cases for Offer development and positioning, and lead the entire portfolio from design to end-of-life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure Offer performance and identify changes to improve the experience customers and Salesforce employees have with our Offers.

Role Description:

We are seeking an experienced Program Management Senior Manager to lead and manage the launch of our Salesforce product, CSG initiatives, and service offers. In this role, you will be responsible for leading a cross-functional team of Product, Technology, Sales, Data, Marketing and Enablement subject matter experts to ensure the successful launch of new features and offers.

Responsibilities include:

• Actively manage all aspects of critical programs from inception through launch

• Ensure adherence to the Product and Offer Lifecycle Process that governs product/feature launches and Success Plan offers

• Define the program scope, success measures, and schedule

• Define program roles, responsibilities and deliverables of performing program team members

• Manage program execution, identify risk, and develop complete risk mitigation strategies

• Act as the communications conduit with executive sponsors and the steering committee; conduct briefings and deliver executive status updates

• Ensure final program deliverables are in alignment with business goals

• Continuously improve the launch process to increase efficiency, reduce risk, and improve quality

Your Impact:

Successful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals. Encouraged contributions include:

• Ensure Product and Success Plan launches produce measurable business outcomes

• Consistently deliver Product and Success Plan launches that can be successfully sold and delivered at GA

• Drive efficient and effective execution by all stakeholders; standardizing and documenting the process for future programs.

• Ensure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk management

• Help mature the Governance and PMO function across skills requirements, process and management reporting

Minimum Requirements:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Demonstrated ability in program management, preferably with experience in managing cross-functional teams and business critical initiatives

• Strong communication and collaboration skills, with the ability to influence and negotiate effectively with stakeholders at all levels of the organization

• Demonstrated ability to develop and implement launch plans in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills

• Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change

• Ability to navigate through abstract concepts and structure the problems and challenges

Preferred Requirements:

• Process improvement and transformation experience

• MBA

• Experience as a Program Manager for digital launches

• Scrum master certification (CSM), PMI or PrMI certification

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $136,600 to $187,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.