CSC Customer Service Rep I

Baylor Scott & White Health Dallas , TX 75201

Posted 4 weeks ago

The Customer Service Representative serves as the critical point of contact for both public and internal (employee, patient, visitor) customers. The Customer Service Representative serves as the link between customers and various hospital departments for problem resolution. The role efficiently performs all duties related to directory assistance and documentation and dispatch of work requests utilizing the hospital - designated software(s).

The Customer Service Representative job duties also include, but are not limited to:

  • Utilizes telephony and software systems to accurately identify and greet callers, record requests, and document and properly assign work requests for all services supported by the CSC.

  • Effectively handles and resolves challenging customer situations through appropriate communication methods.

  • Promptly identifies and escalates challenging situations to appropriate leadership.

  • Ability to evaluate and prioritize emergency calls. Successfully passes competency checklists for dispatch of all urgent requests.

  • Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.

  • Performs all position-appropriate duties in a competent, professional and courteous manner.

The ideal candidate for the Customer Service Representative will have excellent phone and customer service skills, and the ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.

  • Location/Facility
  • Baylor Regional Medical Center at Temple

For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice
  • Customer Care
  • Shift/Schedule
  • Full Time
  • Benefits
  • Our competitive benefits package includes*:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
  • Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Founded as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the well-being of all individuals, families and communities. Joining our team is not just accepting a job, it's accepting a calling!

High School Diploma/GED Equivalent

1 Years Experience


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep (FriMon 500Pm To 330Am)

OHL

Posted 3 weeks ago

VIEW JOBS 3/6/2020 12:00:00 AM 2020-06-04T00:00 Summary: The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. Job Duties: - * Interacts with customers by phone, email, or in person and receives orders or changes in service * Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation * Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability * Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records * Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary * Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information * Assures proper invoicing of accounts by verifying computer generated invoices * Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner * Reports customer feedback to management, including any signs of customer dissatisfaction * Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes * Performs paperwork associated with orders including the maintenance of customer files * Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office * Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary * Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics * Works with management regarding product routing for customers * Other duties as required and assigned * For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action Requirements: * High school diploma or GED (General Education Diploma) equivalency * Minimum 6 months related experience and/or training * Experience with AS400 operating systems and warehouse management systems preferred * PC literate with experience with Microsoft Outlook, Word and Excel * Ability to write reports, business correspondence, and procedure manuals * Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Environment: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions". OHL Dallas TX

CSC Customer Service Rep I

Baylor Scott & White Health