CSA Proservices II

Lowe's Companies, Inc. Batesville , SC 29651

Posted 1 week ago

Job Description:

Position DescriptionThe primary function of the Customer Service Associate (CSA) ProServices is to assist customers, primarily at the ProServices desk. This includes building relationships with the Pro customer, honoring the price guarantee, taking and following up on orders, following up on quotes, and arranging for product deliveries.

The CSA ProServices is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Job RequirementsRequires morning, afternoon and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.6 months sales experience in building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations), identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.6 months building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations) experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience in a customer service position at other home improvement, hardware retailer, or wholesale distributor in related department.1 year experience working in any sales floor department at a Lowe's retail store.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fleet Mechanic II

Swift

Posted Yesterday

VIEW JOBS 3/25/2019 12:00:00 AM 2019-06-23T00:00 Job Overview Primary Purpose and Essential Functions: Complete a quality preventative maintenance inspection and repairs on all company owned equipment, to include tractors, trailers, refrigerated units and support equipment. * Perform preventative maintenance on all equipment to appropriate specifications (OEM, DOT, Swift, ect). * Inspect, analyze, troubleshoot, diagnose and perform minor and/or complex repairs for all equipment. * Disassemble, repair and re-assemble of Heavy Tuck & Trailer components; including but not limited to; refrigerated units, diesel engines, transmissions, axles and any other components or systems. * Perform offsite repairs to include minor to mid level roadside breakdowns as directed by leadership. * Perform tire maintenance to include: repairs, failure analysis, coding, identification. * May be required to test drive equipment if certified. * Maintain a clean and safe work environment. * Proactively work to assist others in achieving the organization's objectives. * Skills: Demonstrated/proven superior customer service skills. Ability to read and understand repair manuals, understanding and ability to complete/fill tags and repair orders. Ability to use and learn various diagnostic software used on tractor/trailers. Must possess excellent computer skills. * Education: High School, GED or combination of training and/or experience required. Drivers license required. * Experience Required: Three (3) years' experience with on the job training or diploma in vehicle maintenance from vocational or trade school required. Must possess the tools required to accomplish the essential job results required. Position Requirements Demonstrated/proven superior customer service skills. Ability to read and understand repair manuals, understanding and ability to complete/fill tags and repair orders. Ability to use and learn various diagnostic software used on tractor/trailers. Must possess excellent computer skills. Required Education High School, GED or combination of training and/or experience required. Drivers license required. Required Experience Three (3) years' experience with on the job training or diploma in vehicle maintenance from vocational or trade school required. Must possess the tools required to accomplish the essential job results required. SHOPIN * Mon* Swift Batesville SC

CSA Proservices II

Lowe's Companies, Inc.