CS Intermodal Liaison

Maersk Miramar , FL 33023

Posted 5 months ago

CS Intermodal Liaison

FLLocalCustomer ServiceRef.: SM-213914We are looking for a Customer Service Intermodal Liaison to join our North America Customer Service team. This position will be based in Miramar, Florida

We OfferWe offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy

We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

Key ResponsibilitiesProactively pull reports for Store Door deliveries as well as inland moves (RR/ CY) three times per day.

  • Identify work orders that are cut within timeline, delivery appointment date(s) / time(s) are confirmed.

  • Identify work orders that are cut within timeline, delivery appointment date(s) / time(s) are not confirmed.

  • Reach out to GSC Intermodal as first escalation for status/ resolution.

  • Identify work orders that are cut within timeline, delivery appointment date(s) / time(s) are confirmed but carrier / driver did not arrive as confirmed.

  • Reach out to GSC Intermodal as first escalation for status/ resolution.

  • Identify work orders that are not cut within timeline.

  • Reach out to GSC Intermodal as first escalation for status/ resolution.

  • Identify work orders that are cut within timeline, no delivery appointment date(s) / time(s) are confirmed due to lack of response from customer / facility.

  • Reach out to customer via telephone to push for appointment date(s)/ time(s).

  • Escalate to SeaPrime/ SeaCool Care representative if no success.

  • Delays due to vendor/ carrier are to be logged in Case Management, utilizing proper triaging options so that this is captured in weekly Issue Log to Intermodal team to review, provide root cause analysis.

  • Work with Case Management Core Expert to research, identify and execute process challenges and improvements. Share outcome with teams and facilitate knowledge on improved processes.

  • Ongoing review of current processes, weekly calls with Intermodal team & customer service managers to identify gaps and implement improvements.

  • Research and share best business practices successes with teams as means to educate and benefit the team.

  • Perform other position related duties as specified by management

Who we are looking for

High School diploma or GED

  • Basic to Intermediate level of experience with MS Office (Word, Excel, Power point and Outlook)

  • 5+ Years of customer service experience

  • 5+ Years of logistics experience, could be inland transportation, cargo coordination, foreign trade, maritime or any other related areas.

  • Emotional Intelligence

  • Organizational skills

  • Communication

  • Cool head for difficult situations

  • Issue Resolution

  • Proactive

Preferred Qualifications

  • Bachelor Degree

Last application date: 22 June 2019.

For further information, please contact: .You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay Transparency Notice:


Sealand A Maersk Company is a regional container logistics company that combines passionate local teams and agile-thinking with an unrivalled global network, powered by the larger A.P. Moller - Maersk family. By combining international vision with genuine local knowledge, we move our customers' cargo quickly and efficiently across the Americas, Asia, Europe, North Africa and the Middle East. In Sealand A Maersk Company, we create a unique culture by empowering employees. We are trusted to make decisions and take initiatives. To continue to grow Sealand A Maersk Company, we know that it can only be done by growing together with our customers and our employees. If you want to make a difference and your mind is set on achieving outstanding results, we promise you that being part of Sealand A Maersk Company will feel like coming home. For more information: https://www.sealandmaersk.com

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CS Intermodal Liaison