Are you interested in diving deep and analyzing an innovative, fast, and complicated yet highly efficient Amazon customer service network that helps millions of customers stay happy every day? Are you challenged by solving real world customer service issues? Do you want to make a significant impact to Amazon's bottom line and save millions? If you answered yes, the CS Finance team is the team for you. We move with purpose and speed, and this requires we work with a dynamic network of CS Operations, CS, HR, Tech and Retail partners.
The Financial Analyst II will support the Global Outsourcing (GO) team and will manage and analyze large amounts of data, discover and solve real issues and impact our internal customers directly through key business decisions. This role owns all facets of invoice processing and reconciliation for multiple outsourced contact center service providers. You will help to evolve the team's practices, constantly looking for improvements in analyzing and understanding data and reporting. This is a high-visibility position that interacts with a broad group.
This role requires a superior, self-directed individual with strong attention to detail, great organizational skills, and the ability to meet tight deadlines. The successful candidate will also possess the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations and events that require quick response or turnaround. He or she will be highly self-motivated with a strong sense of initiative, anticipate needs and drive process improvement.
Process month-end accrual with high accuracy
Maintain all weekly and monthly reporting deliverables. Improve the use and ease of interpretation for Operation and Finance partners
Work with data source providers and technology teams to ensure key decision data is accurate, automated and timely
Process monthly Global Outsourcing invoices for on-time payment
Serve as Subject Matter Expert as it pertains to the invoicing process within the assigned region
Review invoices for accuracy within contractual guidelines, and reconcile directly with vendors to resolve invoice discrepancies
Monitor accounts to ensure payments are up to date
Correspond with Global Outsourcing team, contact center vendors, Accounts Payable, Purchasing, and Finance
Analyzing key performance indicators such as contact volumes by vendor, contact volumes by language, cost per contact by vendor, etc.
Conduct all business with the highest ethical and professional standards