C/S & Finance Manager

A Day in the Life:

Manage retail business including sales process, finance, and sales team. Assist in the management of all other store processes as needed and support omni-channel sales.

What You'll Do:

• Sales

• Meet and exceed sales targets

• Manage and lead the sales team

• Including scheduling, interviewing, hiring, and performance management

• Drive strong CRM metric accountability

• Achieve KPI targets

• Support Digital Retailing initiatives, including Rent2Buy

• Finance

• Ensure completion of Finance deal packages

• Promptly follow up on all missing documents and pending deals

• Work with Sales Consultants on finance processing and metrics

• Support the Finance and Insurance process and performance

• Store Management

• Achieve high customer service score (NPS)

• Train Sales Staff in customer interaction and processes

• Oversee store management as the second highest employee at location

• Support inventory and reconditioning processes

• Pricing of cars as needed

• Support omni-channel sales

• Monitor Store and ICC (Internal Audit Checklist) compliance

• Manage employee, consumer and vendor issues as needed

• Including concerns and complaints with Car Sales Leadership and HR

What We're Looking For:

• 3 years' experience in Car Sales

• Experience in auto dealership or auto financing preferred

• 1 year of management experience

• High school diploma or equivalent experience in car sales management

• Ability to collaborate with internal and external stakeholders across multiple functions and locations

• Ability to influence

• Flexible and adaptable; ability to work effectively in ambiguous situations

• Excellent verbal and written communication skills

• Results driven, ability to make decisions and help solve problems

• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

• Ability to drive process and organizational change.

• Ability to motivate teams and keep a positive attitude in a fast-paced environment.

• Ability to work under minimal supervision with a goal-oriented mindset.

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Excellent organization, time management, delegation, and prioritization skills.

• Courageous leadership and accountability.

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs

• Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts

• Theme Park Tickets, Gym Discounts & more