CS, Desk Representative

FULLBEAUTY Brands is the premier fashion and lifestyle destination for the plus size customer. We are an online and catalog marketplace offering a curated collection of the finest family of plus size brands and thousands of products.

POSITION SUMMARY:

ELOQUII is a vertically integrated e-commerce destination for contemporary, fast fashion sizes 14-28. We bring trend-driven, feminine, polished fashion from the runways to our customers, working on a compressed design cycle and dropping new styles every week.

Reporting to the Supervisor of Customer Experience, this hourly position will handle all customer interactions via phone, chat and email, lending support to our customers when they need help with an order or return, have questions about shopping with us, or just need some styling advice. The successful candidate will bring a "roll up the sleeves" and "can do attitude".

You might be our ideal candidate if you:

• Love people - you quickly and easily build rapport with others, even with those you've just met.

• Have a natural curiosity (about everything!) and approach problems with positivity

• Are patient in tough situations. People in your life see you as a mediator or peacemaker.

• Are agile and flexible - you can shift priorities on a dime.

• Get energized by blazing new trails - you're comfortable with uncertainty and tackling new challenges

• Have a strong POV on customer service

• Love to fashion & follow pop culture

• Are great with new technology

PRIMARY RESPONSIBILITIES:

Understand the ELOQUII/CUUP customer to deliver the best, most personalized Omni-channel service experiences

• Interact with ELOQUII/CUUP customers via phone calls, chats, emails, other communication channels

• Facilitate customer understanding regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames

• Resolve customer issues with creativity and positivity

• Build loyalty within the customer community by offering consistently exceptional customer service

• Manage personal efficiency to support achievement of team KPI metrics

• Work closely with cross-functional teams to stay up to date with current products, promotions, and initiatives

• Foster an innovative, spirited environment that consistently achieves breakthrough performance

• Maintain a Customer Satisfaction score of 95% by ensuring timely and effective issue resolution

• Service the customer through processing of back-office transactions such as returns, exchanges and other non-customer facing operations tasks

• Proactively sharing customer feedback internally regarding opportunities to the overall customer experience

• Any other duties determined for the care center

MINIMUM QUALIFICATIONS:

• High School or GED Diploma and 2+ years' experience in service-oriented roles

• Proficient in Microsoft Office

• Excellent organizational and time management skills

• Ability to always remain professional and courteous with customers

• Strategic thinking and problem-solving skills

• Good judgment in ability to make data-justified business decisions.

• High level of attention to details

• Great verbal and written communication skills

• You thrive in a fast-paced and dynamic environment where it's all about multi-tasking to get the job done

• Ability to partner with team members across different internal functions

• Goal oriented focus

WHY JOIN FULLBEAUTY?

• Competitive Health Benefits (Medical, Dental & Vision)

• Employer HSA Contribution

• 401K Match

• Employee Assistance Program

• Business Casual Attire

• Wellness Initiatives

• 30% Associate Merchandise Discount Across our Family of Brands (50% Merchandise Discount on Swimsuits for All)

• Employee Discount on Travel, Cell Phone Plans and More

• Generous Paid Time Off Program

• Promote From Within Culture

• Commitment to Being an Equal Opportunity Employer

• Life Insurance Benefits

• Internal charity that supports FULLBEAUTY Brands' associates and their immediate family members during times of extreme hardship

FULLBEAUTY Brands is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.