Cross Utilized Supervisor

Essential Duties and Responsibilities:

• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.

• Trains employees on specifics or assigns employees to work with an experienced representative.

• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.

• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.

• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.

• Promptly handles all customer service complaints with a focus on positive resolution.

• Supervise Lead Agents; allocating agent resources as needed.

• Ensure that personnel adhere to established company safety regulations.

• Read and interpret aircraft weight and balance loading instructions, hazardous material identification label, aircraft loading manifest, and baggage and cargo routing tags.

• Assist in all areas of the operation.

• Operate various pieces of ground support equipment.

• Other duties as assigned.

Required Skills:

• Must be at least 18 years of age.

• Ability to supervise up to 10-15 agents.

• Maintain a valid driver's license, with a good driving record.

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.

• Must be available and flexible to work variable shifts including nights, weekends, and holidays.

• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.

• Must have strong verbal and written communication skills.

• Knowledgeable of computer software programs.

• Work is done indoors and outdoors. Must be comfortable working in all weather conditions.

• Must be able to speak, read and write in English proficiently.

• Must pass pre-employment drug test.

• Capable of lifting up to 75 lbs.