Cross Border Payments Operations Readiness Head

Citigroup Inc. Tampa , FL 33602

Posted 2 months ago

The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within Operations, technology and business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • Champion and ensure new services and capabilities are delivered in line with ToM principles

  • Co-ordinate the changes with the application tech/BAs with clear view on timelines

  • Complete registration tasks with SWIFT for UAT and Production

  • Global Lead on new services

  • Vertical and global rollout of pilot and new services, such as gCASE, gFIT v2, PreValidations

  • Engagement with SWIFT and product on approach, planning and activation

  • Maintain all stakeholders updated on BOW status, changes, risk, issues and improvements to business

  • Quality assessment and conformance to SWIFT rules standards (not limited to gpi observer)

  • Defect management to have a centralized point of all defects and issues and ensure they are being managed by the individual applications to closure.

  • Drive the adoption index with client operations to ensure gpi capabilities are incorporated into the business

  • Responsible for the day to day management of executing to milestones and budget on one or more projects.

  • Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.

  • Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.

  • Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones..

  • Escalate project risks to the Project Director, or Project Sponsor, when appropriate.

  • Provides analysis with interpretive thinking to define problems and develop innovative solutions.

  • Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 6-10 years relevant experience

  • Prior industry experience.

  • Fully knowledgeable on the day-to-day activities of a product or process; Basic understanding of the firm's different businesses and the related economics ; Individual is expected to be subject area expert in one (or more) specific skill sets

  • Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives

  • Knowledge on SWIFT protocols(Desirable)

Education:

  • Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objectives:

  • Align business operating model through TOM knowledge and projects implementation leveraging the TOM guidelines

  • Support productivity and efficiency through the identification of OPS Painpoints and avoid the creation of manual touch points.

  • Generate an opportunity matrix to track potential enhancements and solve OPS opportunities

  • Enhance Client Experience through technology implementations

  • Create a control environment in new platforms through a control culture based in digitalization and OPS excellence

  • Rollout of key programs as per projects timelines: CPI/GPI Program, ISO20022

  • Oversight of new transformation initiatives that may require deep engagement from OPS(Galileo & Voyager)


Grade :All Job Level

  • All Job FunctionsAll Job Level

  • All Job Functions

  • US

Time Type :Full time


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

To view the EEO Policy Statement CLICK HERE.

To view the Pay Transparency Posting CLICK HERE.


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Cross Border Payments Operations Readiness Head

Citigroup Inc.