Thank you for your interest in joining our team!We hire right, train smart, empower our employees to make decisions, and provide ample opportunities for growth and ultimate success.
CGB Diversified Services, a subsidiary of CGB Enterprises, Inc, is an industry leader in helping farmers manage risk. Founded in 1970, CGB Enterprises, Inc. is known as an innovative and progressive leader in the grain, transportation, and risk management industries. The combination of our assets provides a growing organization that is celebrating 50 years of strength and stability!
CGB DS consists of 2 areas
Are you a highly motivated and skilled professional with experience in providing exceptional customer service and love working in a position that requires a strong attention to detail? If so, this might be just the right career move for you!
This job is responsible for processing both multi-peril crop insurance (MPCI) and crop hail claims while providing World Class Service to policyholders and agents.
In this job, you will:
Accurately and timely process basic to complex claims in assigned territories.
Read, analyze, interpret and follow rules and guidelines on processing claims.
Identify and present ways to improve claims processing and customer satisfaction.
Provide exceptional customer service to agents, adjusters and farmers/ranchers.
Assist with training at MPCI Adjuster and Hail schools/trainings and claims processing training.
Other duties as assigned.
Here's what you'll need to be considered:
Knowledge, Skills, and Abilities
Knowledge of (or ability to learn) claims processing and organization service standards.
Knowledge of (or ability to learn) company policies, procedures, and related software.
Proficient computer skills, including working knowledge of Microsoft Office Suite.
Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.
Excellent customer service skills with ability to keep customers as the top priority.
Exceptional analytical and problem solving skills.
Strong attention to detail.
Leadership skills; those at a lead level only.
Ability to perform complex functions.
Ability to prioritize work and manage multiple projects simultaneously.
Ability to work independently or as part of a team.
Ability to perform work without direct supervision.
Ability to mentor/train less experienced staff; those at a senior level only.
Here's additional information you need to know:
Physical Demands & Requirements
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Ability to sit and/or stand continuously.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.
The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.
Travel may be required for trainings and meetings; initial training may require 2-3 weeks of travel at various office locations.
Are you ready to make a meaningful career move & an impact at CGB? Apply today!
Known in our industry for stability and high ethics, CGB Enterprises, Inc. offers a stellar benefits package including: an outstanding 401(k) retirement plan with company contributions, medical, prescription drug, dental, vision, life, & disability benefits, flexible spending accounts, paid leave (holidays, vacation, sick), wellness programs, recognition programs, community involvement opportunities, and much more!
CGB Enterprises, Inc. and it's subsidiary Diversified Crop Insurance Services is an Equal Opportunity Provider and Employer. EEO is the Law links in English or Spanish.
The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as a detailed description of all the work requirements that may be performed in the job.
All Third Party Agencies, Headhunters, and Recruiters
CGB Enterprises, Inc. and its Subsidiaries only forms contracts with recruiters with whom we have an established relationship and with whom we have in place a signed contract. All contact from third parties must go through our Human Resources Department. Any contact made outside of our Human Resources Department by a third party will cancel any future business relationships between the third party and CGB Enterprises, Inc. and its Subsidiaries.