CRM Technical Associate Manager

Smiledirectclub Nashville , TN 37201

Posted 2 months ago

Job Type

Full-Time

Overview

We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So, we're spreading smiles and positivity all over the country.

It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it?

We're looking for an Associate Manager, CRM Technical to join our growing marketing team! The Technical Producer will help lead SmileDirectClub's CRM solutions and integrations.

Responsibilities

  • Assist Senior Manager, CRM Technical in leading technical implementation of CRM communications including Email, SMS/push, & Direct Mail within 3rd-party & home-grown software platforms. Full team to support creation and strategy of messaging.

  • Setup & QA automated messages within Salesforce Marketing Cloud (ExactTarget) - Email, SMS, etc. - using Automation Studio, Journey Builder, AmpScript & dynamic content tools within Marketing Cloud.

  • Ensure every customer receives right personalized & dynamic communication at the right time. Using monitoring systems & smart architecture, achieve a 99%+ accuracy & up-time in automated CRM communications.

  • Help manage CRM customer data architecture & data activation to enable team to build segments & personalize communications as needed.

  • Build, maintain and monitor CloudPages and dependent automations.

  • Capability to produce responsive HTML emails with bulletproof rendering across all major email clients.

  • Grow expertise and experience in new and emerging tools or trends in email and marketing automation.

Qualifications

  • 3+ years of demonstrated HTML & CSS coding experience.

  • 2+ years experience in Javascript

  • 1-2 years experience in Salesforce Marketing Cloud

  • Proven background in software implementation & technical troubleshooting.

  • Ability to read and write TSQL queries.

  • Superior attention to detail.

  • A self-starter personality that can thrive in the fast-paced environment of a rapidly growing company. Ability to work well in high-pressure, short-deadline situations.

  • Solid work ethic, with the ability to pick up new tasks quickly.

  • Positive attitude, flexible personality and out-of-the- box thinker passionate about creative and innovative solutions.

  • Excellent communication skills and collaborative spirit.

  • Sense of humor mandatory.

Benefits of Joining the Club

  • Medical, Dental and Vision Insurance

  • 401K with match

  • PTO

  • Aligner and Whitening Benefit

  • Collaborative work environment and positive culture

Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.

  • What is SmileDirectClub? Link here.

  • What are our customers saying? Link here.

  • What is a SmileShop? Link here.

  • What is our culture like? Link here.

  • How do we celebrate your team members? Link here.

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VIEW JOBS 3/4/2021 12:00:00 AM 2021-06-02T00:00 Job Type Full-Time Overview We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So, we're spreading smiles and positivity all over the country. It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it? We're looking for an Associate Manager, CRM Technical to join our growing marketing team! The Technical Producer will help lead SmileDirectClub's CRM solutions and integrations. Responsibilities * Assist Senior Manager, CRM Technical in leading technical implementation of CRM communications including Email, SMS/push, & Direct Mail within 3rd-party & home-grown software platforms. Full team to support creation and strategy of messaging. * Setup & QA automated messages within Salesforce Marketing Cloud (ExactTarget) - Email, SMS, etc. - using Automation Studio, Journey Builder, AmpScript & dynamic content tools within Marketing Cloud. * Ensure every customer receives right personalized & dynamic communication at the right time. Using monitoring systems & smart architecture, achieve a 99%+ accuracy & up-time in automated CRM communications. * Help manage CRM customer data architecture & data activation to enable team to build segments & personalize communications as needed. * Build, maintain and monitor CloudPages and dependent automations. * Capability to produce responsive HTML emails with bulletproof rendering across all major email clients. * Grow expertise and experience in new and emerging tools or trends in email and marketing automation. Qualifications * 3+ years of demonstrated HTML & CSS coding experience. * 2+ years experience in Javascript * 1-2 years experience in Salesforce Marketing Cloud * Proven background in software implementation & technical troubleshooting. * Ability to read and write TSQL queries. * Superior attention to detail. * A self-starter personality that can thrive in the fast-paced environment of a rapidly growing company. Ability to work well in high-pressure, short-deadline situations. * Solid work ethic, with the ability to pick up new tasks quickly. * Positive attitude, flexible personality and out-of-the- box thinker passionate about creative and innovative solutions. * Excellent communication skills and collaborative spirit. * Sense of humor mandatory. Benefits of Joining the Club * Medical, Dental and Vision Insurance * 401K with match * PTO * Aligner and Whitening Benefit * Collaborative work environment and positive culture Company Profile SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile. * What is SmileDirectClub? Link here. * What are our customers saying? Link here. * What is a SmileShop? Link here. * What is our culture like? Link here. * How do we celebrate your team members? Link here. Smiledirectclub Nashville TN

CRM Technical Associate Manager

Smiledirectclub