CRM & Sales Process Administrator

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first choice for all our stakeholders, and we know that starts with our people.

At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.

That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen. CRM & Sales Process AdministratorJob Description Oversee the implementation and maintenance of new CRM system (), ensuring data accuracy, integrity, and security.

Collaborate with Sales, Marketing, Product, and GSBS teams to align processes with business goals and configure accordingly. Regularly review and refine sales methodologies and practices to align with industry standards and best practices. Work hand-in-hand with the Sales Operations team and sales leadership to drive processes, standards, trainings, and reinforcement.

Create and maintain customized reports and dashboards from multiple data sources to provide real-time insights into key performance indicators and utilize insights to make data-driven recommendations for improvement. Identify opportunities to enhance sales productivity and efficiency through technology solutions and continually seek ways to further increase adoption and enhance the end-user experience. Coordinate work with Project Managers and other Administrators globally for new releases and features, etc.

Provide ongoing support to users, addressing CRM-related inquiries and challenges. Lead special sales projects as needed. Location: Dallas-Fort WorthRemote/Office Location/Hybrid:

HybridEmployment Type: Permanent About the role Supporting the delivery of the overall Customer Omnichannel Engagement Program (COEP), the position’s responsibilities include ongoing maintenance, adoption, and optimization efforts for existing and future sales tools (including CRM). The ideal candidate will have a strong understanding of , excellent analytical skills, and a passion for streamlining sales operations. What we’re looking for Bachelor’s degree in business, IT or other technical discipline Minimum of 5 years of hands-on experience as a administrator of Salesforce Sales Cloud in a global environment with regional differences with a sales-focused background, preferably in a sales support/enablement capacity.

Direct experience with new implementations, including data and system migrations. Experience in sales enablement role with an emphasis on process improvement and best practices, including strategic account planning. Expertise and demonstrated experience developing reports and summarizing data with PowerBI (or similar tool). Experience with integrating multiple technologies with to ensure an efficient tech stack.

Experience building and maintaining data integrations to Past work experience with Salesforce FLOW. Current Salesforce Administrator Certification (ADM 201). Experience with CPQ tools. Familiarity with content management tools such as Showpad, Seismic, etc.

Adobe Commerce experience a plus. A bit about you To be successful in this role, you’ll have a strong technical aptitude with a solid understanding of architecture and best practices, with proficiency in creating and maintaining custom objects, fields, formulas, validation rules, workflows, and external system integrations. You’ll have analytical skills to help derive and act on insights from and other data.

You’ll also have a customer-centric mindset and a strong understanding of the challenges faced by different types of salespeople, as well as the ability to collaborate and communicate successfully with IT, sales teams, executive management, and other global stakeholders, both technical and non-technical. Finally, you’ll work well as part of a matrixed global team with a wide variety of stakeholders and responsibilities. Are you ready to explore the possibilities?

Equal Employment Opportunity RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination. LI-HYBRID