CRM Reps - Customer Support

Great Hill Consulting Group, Inc Woburn , MA 01801

Posted 2 weeks ago

We are seeking a Customer Service / CRM Representative to join our team!

You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a customer-oriented service representative to act a liaison provide products/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

  • Handle customer inquiries and complaints

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

  • Take the extra mile to engage customers

  • Provide accurate, valid, and complete information by using the right methods/tools

Qualifications:

  • Previous experience in customer service, sales, or other related fields

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

About Our Team:

At Great Hill we believe that as long as we work with honest, trustworthy, hard working people, that we can develop them to be successful. We do believe that success is measured different based on the individual however we believe that you can always strive to develop skillsets daily to growth is never complete. Just like with our clients, once we have accomplished a desired results, we go back to the drawing board and see how we can do even more for them. Once an employee has received a big promotion, landed a large presentation, etc, we look at how we can help them achieve even more past this point.

Are you looking to go from a good to a GREAT job? Are you looking to go from a good to a GREAT opportunity? Call our office today to discuss any job openings today.


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CRM Reps - Customer Support

Great Hill Consulting Group, Inc