We are seeking a Customer Service / CRM Representative to join our team!
You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a customer-oriented service representative to act a liaison provide products/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Take the extra mile to engage customers
Provide accurate, valid, and complete information by using the right methods/tools
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
About Our Team:
At Great Hill we believe that as long as we work with honest, trustworthy, hard working people, that we can develop them to be successful. We do believe that success is measured different based on the individual however we believe that you can always strive to develop skillsets daily to growth is never complete. Just like with our clients, once we have accomplished a desired results, we go back to the drawing board and see how we can do even more for them. Once an employee has received a big promotion, landed a large presentation, etc, we look at how we can help them achieve even more past this point.
Are you looking to go from a good to a GREAT job? Are you looking to go from a good to a GREAT opportunity? Call our office today to discuss any job openings today.
Great Hill Consulting Group, Inc