CRM Manager

CRM Manager

Position Overview: The CRM Manager provides functional and technological management and development of the Enrollment Management CRMs, Slate, and ongoing expansion of other enrollment systems, including Navigate 360, to assist the university in reaching enrollment goals. This position will be responsible for executing and assisting with day-to-day configuration, support, maintenance, improvement and assessment of our CRM platform and systems in conjunction with the CRM Administrator. The work will be produced in a highly collaborative, solutions-focused environment to support reaching enrollment goals while improving user experience.

Essential Duties:

• Execute many administrative CRM functions, including building reports and dashboards, developing workflows, creating marketing, recruiting, admissions enrollment reports and queries and other necessary system configurations.

• Configure and collaborate with colleagues on implementing marketing and communication campaigns.

• Ensure data accuracy by creating auditing practices with queries and record management.

• Monitor imports and integration with the Student Information System and Middleware.

• Create and maintain documentation on processes, policies, procedures and application configuration as the Slate CRM platform and other platforms are developed and expanded. Establish processes and protocols to maintain data quality and streamline policies and requests for maximum efficiency.

• Perform other admissions and enrollment-related duties and functions as assigned.

Education & Experience:

• Bachelor's Degree: Required
• 2+ years: Extensive competency with Slate by Technolutions CRM experience with Slate by Technolutions, Navigate 360 or other Higher Education CRMs
• 2+ years: Experience in higher education and/or university admissions
• 2+ years: Strong technical experience and proven data analytic skills

Competencies

• Thrives in a fast-paced environment and can prioritize competing tasks and deadlines; demonstrated experience as an agile problem solver who can work well in time-sensitive situations.

• Strong written and oral communication while making effective judgments and having flexibility in planning and organizing your work to achieve the required results.

• Detail oriented.

• Ability to build and foster productive relationships, think creatively, take initiative, and have excitement for the possibilities of CRM.

• Demonstrate ability to meet deadlines and handle and prioritize simultaneous requests.

Supplemental Information:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.

The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel. This mission is rooted in academic excellence and Christian vocation.

The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.

Promise to Students - Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.

Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation. Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound. Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.

Feel free to contact Cassidy Leininger - cleininger@csp.edu, with any questions