CRM Lead, Salesforce.Com Product Owner

Scholastic New York , NY 10007

Posted 2 weeks ago

THE OPPORTUNITY

Interested in taking a leadership role to enable Salesforce.com and related CRM capabilities to help power Scholastic's Education growth plan? Scholastic is seeking a senior CRM leader who can help plan and execute the broader CRM strategy, with a heavy focus on guiding the build out and adoption of Salesforce.com. This role will interface with the business unit president, leaders of sales and sales operations, leads of product and services teams, head of omnichannel marketing, and head of finance, in addition to a very important role in being the primary interface to the Scholastic Technology Services CRM team.

The primary focus of this role is the creation and execution of a strategic CRM roadmap that heavily leverages Salesforce.com, customer data, and integrations with relevant tools to deliver business outcomes. The ideal individual will be adept in the Salesforce.com platform and ecosystem and how it can drive practices and processes employed by business teams, with experience leveraging customer data insights to drive marketing, sales, and operations activities.

RESPONSIBILITIES

In this role you will engage in the entire lifecycle (vision, strategy, definition, planning, delivery and support), with primary ownership for defining, planning, delivering and supporting new and existing features and capabilities on Salesforce.com and integrated data and tools. This role will ensure that maximum business value is consistently reflected in a dynamic roadmap and well maintained backlog that reflects prioritization based on the key business drivers aimed at improving revenue, customer engagement, and product and operational efficiencies. Being comfortable working in a fast paced environment and engaging across business and agile scrum teams is a must. This role is also expected to help business teams navigate ways to best leverage out of the box capabilities on Salesforce.com and other connected applications and services to address business and process improvement opportunities.

HOW YOU CAN FIT

  • Experience in driving Customer Experience and Sales Productivity and Effectiveness initiatives

  • Demonstrated ability to distill a strategy into priority initiatives and discrete requirements that can be funneled into an intake process

  • Experience in working across sales, product, operations, and data teams to plan and execute CRM initiatives that involve multiple technologies and data sets necessary to achieve goals

  • Expert problem solver and creative thinker who is able to envision solutions and easily overcome challenges

  • A great eye for design and user experience to help simplify the presentation layer to the sales team to drive adoption

  • Strong proven track record in managing Salesforce and CRM product development projects from inception to delivery

  • 8+ years of product management experience using Salesforce.com technologies

  • Salesforce reporting and dashboard development experience a plus

  • Salesforce basic configuration experience a plus (page layout updates, user management etc)

  • Clear understanding of what Salesforce Lightning offers compared to other Salesforce products and apps that integrate with Salesforce

  • Adept at building relationships, influencing stakeholders across groups, and driving adoption

  • Evidence of successfully driving a full end-to-end product lifecycle in an Agile environment (e.g., working with business and engineering teams to write and validate user stories)

  • Excellent communication and presentation skills

  • Excellent analytical skills

  • Experience working in a fast-paced digital environment

WHO WE ARE

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at www.scholastic.com.

Some benefits that we offer:

  • 100% vested of 401(k) Retirement Plan after 5 years employment

  • Up to 1M worth of supplemental Life Insurance

  • Tuition Reimbursement

  • Purchase Scholastic stock at a 15% discount

Thank you for your consideration in choosing Scholastic


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CRM Lead, Salesforce.Com Product Owner

Scholastic