CRM Field Inventory Analyst
Medtronic US Field Inventory
Careers that Change Lives | Impact patient outcomes. Come for a job, stay for a career.
A Day in the Life
This field-based role is responsible for the execution of US CRM field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals. This position acts as a district liaison for inventory topics between field-based employees (Sales Reps, Clinical Specialist, District Managers)/ Customers and the internal team (Global Supply Chain, Distribution, Customer Care, Marketing, Logistics and IT) while reporting directly into the US CRM Field Inventory Analyst organization. This individual must be analytical, results oriented and highly organized with the ability to multi-task and have a readiness to adapt to changing field and departmental needs.
Field Inventory Management
Daily engagement with multiple internal and external business partners to coordinate inventory strategies.
Supports inventory repositioning for emergent case needs, filling order from field, short date management, stagnant inventory management, cycle count completion and correction of inventory accuracy issues.
Partner with field-based District Service Managers, Clinicals Specialist, Sales Reps and District Managers to ensure the right product is the right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics.
Coordinate and execute Phase-In and Phase-Out activities for product launches including coordinating with other Medtronic employees on collection and accessing accounts/hospitals to place and remove inventory while ensuring support documents are accurate.
Mobilizing inventory for supply constraints within the assigned district.
Collaborate with internal team of Customer Care Supply Chain Analyst and Field Inventory Program Managers to accelerate shared business objectives focused on mobilizing inventory.
Build credibility, trust, and respect from internal and external customers.
Looks for win-win solutions to meet BU needs while also driving the Field Inventory strategies.
Reviews and analyzes data and proactively elevates issues; partners with stakeholders to drive action appropriately.
Takes initiative by not only identifying opportunities/issues but also developing business cases and alternatives.
Communicate and facilitate the execution of inventory management initiatives with sales teams.
Account Consignment Inventory Management
Proactively monitor and maintain inventory levels at customer accounts.
Conduct cycle counts of inventory at customer accounts as needed.
Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units in alignment with internal process and procedure.
Assist with resolving discrepant inventory levels at customer accounts.
Educate customers on inventory management requirements including care and handling, inventory level maintenance, Use-by-Date reviews, order placement, returns, swap-outs, and other processes as required.
Maintain effective relationships with Customer Care Supply Chain and Customer service operations to insure effective fulfillment of customer orders.
Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS).
Provides regular on-call support for evenings and weekends when critical business needs arise.
Remote position that travels locally regularly including additional overnight or occasional flight travel.
Understands and adheres to FDA Regulations, quality and training requirements, SOPs, and Work Instructions-continually looking for opportunities to improve quality.
Stay current on internal training requirements and product knowledge.
Proactively proposes ideas for process improvement and takes action to drive completion.
Meets deadlines and drives results; proactively communicates and resets expectations when timeline is not achievable
Able to work flexible schedule as business needs dictate
Able to support overnight/long distance travel when required (25-50%)
Must have valid driver's license with clean record and subject to regular driver's license review to meet compliance
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 2 years of professional experience within a Business, Supply Chain, Customer Service or Hospital Experience with an analytical scope or advanced degree with 0 years of experience.
Nice to Have
High aptitude for problem solving and troubleshooting.
Excellent communication, interpersonal and customer service skills
Experience with inventory management within supply chain or distribution environment.
Self-motivated; can work with minimal supervision remotely traveling to key customers.
Ability to participate in numerous tasks and work multiple projects in a fast-paced environment.
Systems knowledge: Microsoft Excel, PowerPoint, Word, Visio, Salesforce, mStar
Ability to travel overnight on short notice as needed
Desire to grow into larger Field Base role including Clinical Specialist, Sales Rep, Field Inventory Analyst Manager, District Service Manager and District Sales Manager
Preferred to have Six Sigma Yellow, Green or Black Belt Certification
Preferred to have APICS CPIM/CSCP Certification
Strong analytical and problem-solving skills
Demonstrated negotiation/influence management skills--positively resolving conflict
Demonstrated ability to communicate effectively and professionally (written and verbal)
Strong organizational and multi-tasking skills; Highly flexible to changing business needs
Proven ability to produce consistent, detail oriented, high quality work
Ability to make sound decisions and drive action independently
Ability to execute logically, calmly and efficiently in a chaotic and stressful environment
Strong knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps
Experience working in a regulated environment--ideally the medical device industry
Proactively drives results
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
While performing the duties of this job, the employee is regularly required to be independently mobile.
The employee is also required to interact with a computer and communicate with peers and co-workers.
Frequent required travel to customer clinics, hospitals, and offsite meetings.
Environmental exposure to infectious disease and radiation. Safety precautions are taken to mitigate risk.
Flexibility to adjust schedule as needs arise.
Weekend, holiday, or case critical on call coverage may be deemed necessary from business partners and/or geographical needs require weeknight coverage as approved by management.
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.