Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

CRM Configuration Specialist (R1008500)

Expired Job

Iqvia Holdings Inc Kirkland , WA 98034

Posted 4 months ago

Job Description:

As a subject matter expert (SME) of IQVIA CRM solutions (Both Nexxus Mobile Intelligence and OCE Sales), you are responsible to do the technical implementation of new CRM clients. In addition, you will be responsible for implementing change requests and advising on how we can use the CRM to better serve the client business, legal/compliance and process requirements.

Main Responsibilities

  • Participate in discussions with either clients or CRM business lead in order to capture and propose best practice implementation of different business requirements.

  • Break down requirements into tasks and provide effort estimates to Technology Services Project Management Office (PMO) for project planning.

  • Adhere to PMO processes in order to ensure project risk mitigation and resource planning.

  • Using the OCE SFDC or Nexxus MI advanced configuration capabilities to implement the client requirements.

  • Document the configuration profile of each client.

  • Work closely with the Technology Service Consultants (TSC) in order to respond to questions/queries or provide client support.

  • If needed, escalate issues to global teams TSCs informed of the case's progress.

  • As OCE Sales / Nexxus MI SME, work with the local development team in order to recommend how to best integrate external solutions into the platform.

  • Keep up to date with changes to the OCE Sales / MI platform and work with the CSTs to ensure clients are aware of changes and any risks to their functionality is mitigated.

Education / Experience Requirements

  • Bachelor's degree or equivalent

  • 3-5 years of related work experience.

  • Good knowledge of the concepts and best practices of CRM solutions.

Soft Skills Requirements

  • Ability to learn new applications quickly and learn on the fly.

  • Ability to communicate effectively with various levels in the organization (written and oral).

  • Demonstrated problem solving, analytical skills.

  • Excellent English communication, French communication is an asset as well.

  • Dedicated and enjoys working in a team.

Bonus Skills

  • Broad knowledge of IQVIA products or the Pharmaceutical industry.

  • Experience working/supporting CRM solutions (Veeva, SFDC, etc)

Job ID: R1008500

Apply Now Not ready to Apply?

Check Out Similar Jobs

  • Technical Support Jobs

  • Computer Technician Jobs

  • Jobs in Kirkland, Quebec

  • Technical Support Jobs Kirkland, Quebec

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
CRM Configuration Developer

Experienced Recruiting Partners

Posted 2 weeks ago

VIEW JOBS 10/31/2018 12:00:00 AM 2019-01-29T00:00 <p>Our client is looking for a <strong>CRM Configuration Developer</strong> that gets excited about working with Microsoft Dynamics 365. We want to bring your configuration experience to help create and maintain fields, views, reports, dashboards and other MS Dynamic objects and functions. You'll also be asked to support and maintain workflows, functions and configurations within the MS Dynamics environment. You have strong communication and collaboration skills and have a demonstrated ability to work effectively with your team.&nbsp;</p><p><strong>Qualifications:</strong></p><ul><li>Bachelor's Degree in business or technology and 5+ experience in a software development environment</li><li>4+ years of development experience working on project team and/or 3+ years of experience working on a scrum team</li><li>Strong data mindset that includes experience with data modeling, working with and understanding various sources of data</li><li>Strong analytical and problem-solving skills, ability to triage technical issues and drive resolution with cross functional teams</li><li>Strong communication skills with ability to communicate across the enterprise and with partners globally</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>2+ years of hands-on experience of Microsoft Dynamics 365 with a demonstrated ability to make configuration and data model changes in the application</li><li>Ability to consume and deliver work defined as user stories/acceptance criteria</li></ul> Experienced Recruiting Partners Kirkland WA

CRM Configuration Specialist (R1008500)

Expired Job

Iqvia Holdings Inc