CRM And PBX Agent

Belmond Santa Barbara , CA 93103

Posted 2 days ago

Belmond El Encanto, a luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.

We are seeking an engaging CRM/PBX Agent to be responsible for accurately taking and processing all guest room reservation requests while creating the ultimate guest hotel experience. This individual will also be responsible for efficiently and warmly transferring calls that come in through the main hotel line to the appropriate departments/individuals.

Requirements

This position requires proven effectiveness in telephone interaction to create the ultimate guest experience, preferably in a luxury hotel setting. The successful candidate will possess sincerity of focus, consistent attention to detail, and commitment to excellence. Must be able to accurately input reservation information into the property management system including but not limited to, guest address, credit and billing information, travel agent information and all special requests. The successful candidate will be knowledgeable about the hotel and or surrounding areas to give effective directions to all guests and patrons. Must have fluency in English and be proficient with math calculations. Computer experience with hotel software such as Opera PMS, GoConcierge, and Gmail is preferred.

Benefits

Belmond El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

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