CRM And Digital Manager

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 7 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD University Recruiting: MBA/ PhD without experience

• 8+ years of work experience in Marketing, digital media, and innovation. Specifically proven experience as CRM manager or similar role. Ecommerce experience a plus.

• Bachelor's degree required in quantitative field marketing and or business administration. MBA preferred.

• Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

• Fluency in Spanish and English. Portuguese is a plus.

• Experience with Google Analytics, DV360, social, web, tech platforms and proven experience working with CRM tools such as Adobe campaign, Eloqua, and others.

• Proven experience in life cycle management.

• Proven experience in media planning and execution. Advanced understanding of interdependencies between Paid, Owned and Earned channels.

• Knowledge of online marketing methods and best practices.

• Ability to manage marketing projects end-to-end and proven experience in client facing interactions, engaging with clients and stakeholders from different countries within the Latin America region preferable.

• Innovation-driven mindset, digitally curious, up to date with digital and technology trends.

• Substantial problem-solving ability with strategic focus on impacting ROI

• Strong interpersonal abilities to drive change within multiple stakeholders and orgs.

• Multi-functional project management and strategy development skills, ability to manage deliverables and to coordinate, collaborate, and demonstrate results to other Visa divisions, financial institutions, merchants, and potential alliance partners.

• Excellent communication, storytelling, and presentation skills. Ability to successfully communicate with and engage different audiences.

• Be able to negotiate with key stakeholders, IT, agencies and discuss in very simple terminology so all audiences understand.

• Strong analytical, problem-solving skills, and interpersonal skills

• Team player

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500.00 to 163,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.