CRM Analyst

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Responsibilities:

• Work with Senior Sales Management to understand short- and long-term strategic requirements and to assist with the creation of tools, process and campaigns to support the achievement of corporate targets
• Develop & maintain a revision controlled sales process to ensure all sales staff and associated departments are using the latest instructions on how to run and manage their leads.
• Be a process leader in the Sales Software Development and maintenance teams. This would include, but not limited to Geomapping, Configure, CRM, Pricing tool, proposal templates and pipeline tools
• Understanding, developing and publishing sales measurement reports. Working with IT and other department heads to gather the necessary information for report creation, moving towards an automated dashboard report output.
• Develop and maintain a sales training matrix to ensure all sales personnel training records are maintained and training opportunities are identified.
• Support Regional Sales Management with the creation and deployment of onboarding and training programs for new Sales professionals.
• Develop and nurture a culture of customer service, trust, continuous improvement, safety, reliability, quality, accountability and discipline with your inside and outside customers

• Serve as the customer service rep for any CRM-related inquiries.

Requirements

• 3+ years Sales Management / Sales Process experience
• Proven experience in development of sales process & procedures
• A leader in change management, demonstrate strong aptitude to proactively identify problems and propose effective solutions.
• Demonstrated experience in building the foundational elements in sales management tools
• Strong understanding of CRM (HubSpot), design software and sales metric dashboards

Benefits

• Competitive Salary
• Career Growth
• Health Benefits