CRM Analyst 2

May include:

• Platform Administration: Lead and oversee all aspects of Salesforce Cloud administration, including

advanced user management, data governance, and platform optimization. Develop and implement

governance policies and procedures to ensure compliance with industry standards and regulatory

requirements.

• Data Management: Establish data governance frameworks and protocols to maintain the highest

levels of data integrity and security within Salesforce Cloud and integrated systems. Conduct regular

audits and assessments to identify and mitigate data quality issues and risks proactively.

• Troubleshooting: Serve as the primary escalation point for critical platform issues and technical

challenges, providing expert-level support and guidance to Level 1 analysts and IT teams. Drive root

cause analysis and resolution for complex technical issues, leveraging advanced diagnostic tools and

methodologies.

• Training: Develop advanced training curricula and certification programs for Salesforce

administrators and power users, focusing on advanced customization techniques and platform

optimization strategies. Provide mentorship and coaching to junior analysts and end-users, fostering

a culture of continuous learning and skill development.

• Process Improvement: Lead cross-functional teams in reengineering and optimizing end-to-end

business processes, leveraging advanced workflow automation and analytics capabilities within

Salesforce Cloud.

• Platform Updates: Serve as a subject matter expert on Salesforce Cloud architecture and

ecosystem, providing strategic guidance and recommendations on platform upgrades, migrations,and new feature adoption. Lead change management efforts to ensure seamless adoption and

integration of new Salesforce Cloud functionalities across the organization.

• Integration Support: Architect and implement scalable and extensible integration solutions to

connect Salesforce Cloud with a diverse ecosystem of internal and external systems, applications,

and data sources.

• Collaborate with enterprise architects and solution architects to design and implement enterprisewide integration strategies aligned with long-term business objectives.

• Perform other tasks as assigned

Nature & Scope:

• Applies advanced knowledge of job area typically obtained through advanced education and work

experience

• Manages projects and processes while working independently and with limited supervision

• Coaches and reviews the work of lower-level professionals

• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills:

• Intermediate knowledge of Microsoft Office, SQL programs, Power BI, and statistical programs (R or

• a comparable analytic tools)

• Detail oriented, strategic thinker that focuses on the bigger picture

• Excellent interpersonal, collaboration and communication skills

• Proactive & independent - always looking for ways to take initiative and improve existing processes

• Strong analytical skills with the ability to interpret and translate data into actionable insights

• Proficient in data management and data quality best practices.

• Excellent communication skills, both written and verbal.

Experience:

• 5-10 years experience with Salesforce or another CRM tool

Education:

• Bachelor's degree in business, Economics, Information Technology, or related field

• Salesforce Sales Cloud certification is beneficial.

• master's preferred

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.