CRM Administrator/Product Manager

Charlotte's Web Hemp Boulder , CO 80301

Posted 2 weeks ago

About Charlotte's Web:

Charlotte's Web products are made from our world-renowned hemp genetics grown 100% in the USA.

Founded by the Stanley Brothers of Colorado, Charlotte's Web leads the industry in quality, safety, consistency and social responsibility to improve thousands of lives daily through the use of Charlotte's Web.

At Charlotte's Web, we are driven by principles that extend far beyond the bottom line. It is our goal to provide products of the highest possible quality, while contributing to the sustainability of the communities we have the privilege of serving.

Position Summary:

The CRM Administrator/Product Manager will be responsible for leading CRM initiatives to support organizational goals and objectives. Responsibilities will include managing both technical and functional activities and implementing best practices to support B2B business growth strategies. The CRM Admin./Product Manager will also be responsible for troubleshooting and resolving Salesforce-related support issues.

Essential Duties and Responsibilities:

  • Architect CRM solutions to support B2B business growth strategies

  • Coordinate and manage the implementation of Lightning Sales Cloud and Pardot

  • Gather requirements for all CRM-related initiatives from stakeholders

  • Assess the impact of new CRM requirements on Salesforce applications, as well as all upstream and downstream applications, systems and processes

  • Perform functional analysis and design activities for CRM solutions

  • Perform functional testing for configuration changes, modifications, and reports/dashboards

  • Assist subject matter experts with user acceptance testing activities

  • Responsible for identity and security management including setting up user accounts, profiles, roles, and permission sets

  • Customize reports, dashboards, and workflows

  • Train end-users on Salesforce and Pardot applications

  • Manage and retire Zoho CRM

  • Implement and manage integrations with MS Dynamics NAV and Magento

  • Coordinate with contractors and consultants, as needed

  • Troubleshoot, resolve and/or escalate support requests, as needed


  • Expert experience with Lightning Sales Cloud

  • Experience with Salesforce Engage and Pardot

  • Experience with CRM integrations

  • Bachelor's Degree in IT or a related field

  • Exceptional communication skills

  • Salesforce Certified Administrator credential preferred

  • Experience with integration connectors, such as RapidiOnline and PowerSync preferred

  • Knowledge of Zoho CRM preferred

  • Experience with MS Dynamics NAV preferred

  • Experience with Magento or e-commerce sites, B2C or B2B preferred

  • Strong communication and interpersonal skills


Benefits: We offer best-in-class benefits, including:

  • Company-Paid Medical, Dental, and Vision

  • 3 Weeks of Paid Vacation Your First Year

  • 401K Match with Automatic Vesting

  • Up to 9 Weeks Paid Parental Leave

  • Self-Tailored Wellness Program

  • Generous Employee Discount

Charlotte's Web provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Charlotte's Web is an at-will employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Product Manager


Posted 4 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 About the job As a Senior Product Manager, you'll spearhead the delivery of best-in-class SaaS business applications. You'll develop inspiring product visions, and turn those visions into strategic actions that align with company goals. You'll focus on UX design, and on what constitutes a great user experience—then you'll work with teams across Sovrn to research, build, and execute products that influence the entire publishing industry. What you'll be doing: * Driving the vision, strategy, design and execution of new subscription-based software products that solve important business problems for publishers * Leading product discovery alongside design and engineering teams to create and test prototypes * Using your knowledge to minimize the risk of investment in new opportunities * Interviewing key stakeholders about product initiatives, then understanding, prioritizing, and managing those initiatives * Leading agile ceremonies to ensure the engineering team delivers products that meet or exceed expectations * Researching market conditions and industry leadership to ensure that product strategy both predicts and takes advantage of emerging trends * Collaborating with marketing teams to position and message new products for go-to-market efforts About you: You're driven, thoughtful, and curious. You anticipate problems before they happen, and you have a backup solution. You're comfortable working with and managing multidisciplinary teams across multidisciplinary projects. Above all, you're open to learning, and you're not afraid to take out the trash. The successful candidate will have: * 3-5 years of product management experience * A Bachelor's degree in a technically relevant field * Skill at taking nebulous business ideas and translating them into detailed product plans * Demonstrable success in "starting-up" products with zero revenue, and developing business models to fuel growth and financial success * The ability to persuade diverse stakeholders, and the confidence to stand behind your convictions * Excellent written and verbal communication skills * Experience working with multidisciplinary teams * Experience analyzing data and turning insights into action Good to have: * A passion for helping content creators do more of what they love (creating) and less of what they don't (operating their businesses) * A background in UX design * A background in consumer-facing analytics products About Sovrn We spend a great deal of our time online. Whether it's for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher's content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second. Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights. The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission: Help content creators do more of what they want to do – and less of what they don't Sovrn Boulder CO

CRM Administrator/Product Manager

Charlotte's Web Hemp