CRM Administrator/Product Manager

Charlotte's Web Hemp Boulder , CO 80301

Posted 2 weeks ago

About Charlotte's Web:

Charlotte's Web products are made from our world-renowned hemp genetics grown 100% in the USA.

Founded by the Stanley Brothers of Colorado, Charlotte's Web leads the industry in quality, safety, consistency and social responsibility to improve thousands of lives daily through the use of Charlotte's Web.

At Charlotte's Web, we are driven by principles that extend far beyond the bottom line. It is our goal to provide products of the highest possible quality, while contributing to the sustainability of the communities we have the privilege of serving.

Position Summary:

The CRM Administrator/Product Manager will be responsible for leading CRM initiatives to support organizational goals and objectives. Responsibilities will include managing both technical and functional activities and implementing best practices to support B2B business growth strategies. The CRM Admin./Product Manager will also be responsible for troubleshooting and resolving Salesforce-related support issues.

Essential Duties and Responsibilities:

  • Architect CRM solutions to support B2B business growth strategies

  • Coordinate and manage the implementation of Lightning Sales Cloud and Pardot

  • Gather requirements for all CRM-related initiatives from stakeholders

  • Assess the impact of new CRM requirements on Salesforce applications, as well as all upstream and downstream applications, systems and processes

  • Perform functional analysis and design activities for CRM solutions

  • Perform functional testing for configuration changes, modifications, and reports/dashboards

  • Assist subject matter experts with user acceptance testing activities

  • Responsible for identity and security management including setting up user accounts, profiles, roles, and permission sets

  • Customize reports, dashboards, and workflows

  • Train end-users on Salesforce and Pardot applications

  • Manage and retire Zoho CRM

  • Implement and manage integrations with MS Dynamics NAV and Magento

  • Coordinate with contractors and consultants, as needed

  • Troubleshoot, resolve and/or escalate support requests, as needed

Qualifications:

  • Expert experience with Lightning Sales Cloud

  • Experience with Salesforce Engage and Pardot

  • Experience with CRM integrations

  • Bachelor's Degree in IT or a related field

  • Exceptional communication skills

  • Salesforce Certified Administrator credential preferred

  • Experience with integration connectors, such as RapidiOnline and PowerSync preferred

  • Knowledge of Zoho CRM preferred

  • Experience with MS Dynamics NAV preferred

  • Experience with Magento or e-commerce sites, B2C or B2B preferred

  • Strong communication and interpersonal skills

Qualifications

Benefits: We offer best-in-class benefits, including:

  • Company-Paid Medical, Dental, and Vision

  • 3 Weeks of Paid Vacation Your First Year

  • 401K Match with Automatic Vesting

  • Up to 9 Weeks Paid Parental Leave

  • Self-Tailored Wellness Program

  • Generous Employee Discount

Charlotte's Web provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Charlotte's Web is an at-will employer.


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CRM Administrator/Product Manager

Charlotte's Web Hemp