CRM Administrator

Job Title:

CRM Administrator

Location:

CA - Westlake Village

What you'll do:

AmeriHome Mortgage is looking for a CRM Administrator to support our Sales Operations Team. This position will report to the SVP, Sales Operations and will be expected to be knowledgeable and experienced in Salesforce Administration, providing proficient excel reporting, and managing data integrity and quality within our CRM platform. This is a great opportunity for a driven individual who wants to share their reporting and data management experience, while expanding their overall exposure to Correspondent Sales, Inside Sales and Lead Generation responsibilities. The right candidate will have the necessary experience and dedication to be detailed in their work and able to quickly and efficiently work through large data sheets. We're looking for a strong team player who isn't afraid to roll up their sleeves and get the job done.

What we are looking for:

• Drive innovation within the Salesforce app, looking for add-ons, enhancements, etc to build efficiencies within the system

• Help end users and management develop or fine-tune reports and dashboards so they yield meaningful metrics

• Troubleshoot email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails

• Work within the Salesforce Application, vetting data integrity, resolving sales level or client level discrepancies

• Provide end-user support, monitor systems and updates, respond to inquiries, resolve or escalate reported issues in an established SLA

• Analyze information, recognizing and anticipating problems and opportunities

• Develop business requirement documents (BRDS) for technical teams

• Create, review and update application support documentation (user guides)

• Unlock user accounts or resetting passwords

• Deal with SSO, two-factor authentication, and certificate problems

• Add new white-listed IP addresses

• Provide back-up support to team members

What you will need:

• 3-5 years of Salesforce Administrator experience

• General knowledge of applications and database concepts and their structures

• History of being a proactive and independent self-starter

• Ability to work independently and as a team player

• Demonstrated ability to communicate effectively with sales, peers, and associates

• Ability to solve complex issues independently, timely and under pressure

• Critical thinking with a creative mindset

• Certification in Salesforce Administration

• Strong knowledge of Microsoft Office products (Excel specifically)

What will really catch our eye:

• Bachelor's degree

Compensation: Salary range for new hires is generally $80,041.00 - $98,874.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation