CRM Administration/Analyst

Job Title: CRM Administration/Analyst Travel Requirements: Various

Reports to: VP - Information Technology

Job Purpose:

Responsible for customization, maintenance and support of Salesforce.com, Customer Relationship Management (CRM) solutions and create/modify dashboards using Power BI for Greenwich AeroGroup and companies. Integrate CRM and Power BI with existing ERP.

Scope of Responsibilities:

• Mine data in complex database.

• Create and manage email and mail merge templates in CRM.

• Formulate and maintain various reports and dashboards.

• Create and modify list views.

• Import and update campaign data.

• Respond to CRM user inquiries or reported problems in a timely fashion (Help Desk Support).

• Analyze software apps & add-ons to improve CRM functionality and efficiency

• Track CRM program activities and milestones in order to meet objectives and report activities and results on a monthly basis.

• Maintain updated system documentation and Salesforce policies/procedures.

• Create and edit user roles & profiles.

• Manage new user set-ups and deactivation, including transferring ownership of deactivated users.

• Trains users and maintains training materials.

• Perform data audits to uncover data integrity issues and/or opportunities for process improvements.

• Maintain outmost confidentiality on all documents, correspondence, research records, information, data, etc.

• Complies with all company rules, code of ethics and business practices.

• Attends and participates in various department and company meetings.

• Perform other duties as assigned.

Desired Skills and Experience

• College degree in Information Technology (preferred).

• Salesforce or other CRM experience or accreditations/certifications a plus.

• Experience performing database cleanup and/or data migration.

• Strong analytical, strategic thinking and problem solving skills.

• Experience using Power Bi.

• Ability to effectively communicate with users to define problems and present solutions.

• Strong interpersonal, presentation, written and oral communication skills.

Other Requirements for Successful Candidate:

• Pass pre-employment drug screen

• Pass pre-employment background check

To express interest in this position: Please complete an online application by clicking on Application in the Careers section of the Greenwich AeroGroup website (www.greenwichaerogroup.com). In addition, upload a copy of your resume with a cover letter at the end of the application process.

Greenwich AeroGroup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.