Critical Applications Support

Jpmorgan Chase & Co. Plano , TX 75023

Posted 2 months ago


  • Working knowledge of production support role, incident, problem and change management.

  • Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.

  • Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure troubleshooting in an Enterprise environment

  • Develop proactive monitoring on production infrastructure, servers, databases, distributed batch jobs in partnership with application development teams

  • Aggressively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.

  • Support Sustained Resiliency, Disaster Recovery, and High Availability weekend events.

  • Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) and escalates work appropriately to technology teams and provides technical and creative solutions.

  • Coordinate incident management coverage, to ensure appropriate production coverage

  • Incident management and technical call facilitation, coordination, and communications during critical outage situations

  • Queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process

  • Handle day to day issues including daily health checks of applications and processes, working closely with End users and software developers.

  • Participates in Root Cause calls and drives actions to resolution with a keen focus on preventing re-occurring incidents.

  • Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.

  • Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.

Technical Requirements:

  • Advance level experience in data analysis, SQL/ PLSQL.

  • Working knowledge of Linux / Windows operating systems, Shell scripting / Perl scripting

  • Advanced level knowledge in Application debugging, identifying root cause and Application monitoring

  • Experience working with scheduling tools like Autosys/Control-M or something equivalent

  • Working knowledge of cloud technologies like AWS, Google cloud

  • Experience with middleware technologies like Tomcat, WebLogic, MQ etc

  • Automated Code deployment experience via AIM, Jenkins or similar

  • Experience with monitoring tools like Geneos, AppDynamics, Apica or equivalent

  • Experience working in financial services industry is a plus

  • Large Enterprise banking experience is preferred

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Critical Applications Support

Jpmorgan Chase & Co.