Crisis Line Trainer

For more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

We are a community-based nonprofit organization that is currently seeking a dynamic, professional for our Fulltime Trainer, Crisis Services.

SCHEDULE/ LOCATION /SALARY:

• $47, 000-$54,000 a year

• Remote

• Great Benefits

• This is not a shift work role. Training occurs and cohorts and depending on the recruitment needs, trainings may be held for 3-6 hour sessions during the day (never before 9AM) or in the afternoon (1PM), or evening (6PM). Some cohorts are focused on weekdays and others are include weekends Due to the nature of a 24/7 crisis center, our recruits may only be available to train during the shift they are hired for.

SUMMARY STATEMENT OF POSITION:

Under the direction of the Training and Support Manager and Assistant Director, Trainers ensure that.

volunteers and employees are prepared to provide excellent care and support to contacts utilizing

HopeLink Crisis Services. Crisis Services Trainers facilitate skill and competency development of trainees by

leading and assisting in classroom sessions, conducting one-on-one training sessions, and performing

other tasks as assigned by the Training and Support Manager.

PRIMARY DUTIES:

• Contribute to the development of skills and competencies of HopeLink Crisis Services employees through

the facilitation of a myriad of trainings.

• With other training team members to ensure that all training slides and content are accurate,

up-to-date and aligned with current guidance from Vibrant, SAMHSA and DBHDS.

• Alternate between acting as a facilitator and a facilitator support staff in classroom training

sessions, ensuring that all activities, breakout sessions, and roleplays are appropriately staffed.

• Facilitate one-on-one "on-the-job" training sessions with trainees, allowing them to strengthen

their skills through hands-on experience and structured guidance geared toward their

individualized goals.

• Communicate about the progress of trainees, including any concerns, through the maintenance

of standing documentation systems and direct communication with the Training and Support

Manager, training team members, members of the supervisor team and additional stakeholders

where appropriate.

• In alignment with best practices for working with adult learners, provide verbal and written

feedback to trainees throughout the training process.

QUALIFICATIONS:

• Prior Crisis Work experience REQUIRED.

• Experience training small and large groups in a professional setting on skills and knowledge

specific to mental health and/or suicide prevention REQUIRED.

• Excellent oral and written communication skills, and familiarity with computer use REQUIRED.

• Experience providing corrective and coaching feedback REQUIRED.

• Creative problem-solver with a high degree of integrity and personal accountability REQUIRED.

• Ability to work individually and within a team environment and adjust to changes in workflow daily REQUIRED.

WORK SITE:

This is a full-remote position operating out of select pre-approved states. Trainers are expected to

perform their job duties from a work-appropriate pre-approved location as outlined in their offer letter

and onboarding paperwork.

Availability to work some weekend and evening hours is required. Work hours are flexible to meet the

needs of the HopeLink training program and will be coordinated with the Training and Support Manager and

Assistant Director. Any hours not spent training or supporting the training program will be utilized for

crisis service coverage. Individual schedules will be outlined in each trainer's respective offer letter.

If this sounds like a job for you, please complete an application now!

Equal Opportunity Employer. Committed to Diversity, Equity, and Inclusion

'Where Hope Meets Help.'

HopeLink is an Equal Opportunity Employer

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming