Crisis Intervention Specialist II

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $22.98 - $29.98 per hour. Actual offers will be determined by the candidate's creditable years of experience in conjunction with internal equity considerations and based on the organization's current compensation practices.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Position Summary

• Works within the vision, mission, and philosophy of the agency. Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self[1] Takes on an increased leadership role on the Crisis team due to experience and expertise which will include coaching and training other Crisis staff around essential and advanced skills including but not limited to facilitating crisis trainings, shadowing new crisis intervention specialists, and coaching around de-escalation techniques with individuals presenting with crisis behaviors. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit (CSU) based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers. Will participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature. Responsible for linking to community resources. May search, locate, and engage individuals' or youth's natural supports. May assists with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint protocols.

Essential Duties and Responsibilities

• Demonstrates mastery of the Crisis Intervention Specialist 1 Job Description

• Advanced skills through support of the MH crisis hotline by modeling and coaching Crisis Intervention specialist I in gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute MH or behavioral crisis and may be presenting as a danger to themselves or a danger to others.

• Demonstrates ability to train others in process of information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.

• Demonstrates advanced knowledge around providing direct billable mental health services, documenting in alignment with MediCal regulations, and achieves set productivity expectations. Exhibits advanced knowledge around coaching others in the use of the electronic health record. Maintaing audit ready progress notes.

• Models expert techniques around engaging and supporting family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.

• Coaches others in the workflow of transporting individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.

• Leads Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute MH crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves or others after the conclusion of service.

• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to MH services, substance use services, housing supports, and additional identified social services.

• Driving to adults or youth in crisis in the location identified.

• Position specific duties and responsibilities may vary depending upon program

• Performs other responsibilities, as assigned, to support department/business needs.

• Participates in crisis intervention, de-escalation training for law enforcement and other community stakeholders

Experience / Requirements

• High School Diploma or General Education Development (GED) required.

• Bachelor's Degree (BA/BS) in related field preferred.

• Two (2) year experience working in the mental health field: Healthcare/Medical - Social worker required.

• One (1) year working with children preferred.

Work Environment/Conditions

• The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Equal Opportunity Employer

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