Crisis First Aid Responder

This is an ON CALL Opportunity

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $29.19 - $33.64 per hour. Compensation may vary based on skills, experience, education, and location.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services

JOB SUMMARY

Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.

RESPONSIBILITIES AND DUTIES

• Work with TRUST multidisciplinary team to respond to field-based crisis.

• Drive the mobile field team van to and from various locations.

• Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.

• Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.

• Screen/test for COVID-19 and obtain standard vital signs for any client being transported.

• Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.

• Participate in community outreach events

• Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms

• Maintain confidentiality and HIPAA compliance; always protect sensitive data.

• Transport clients to appropriate level of care

• Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.

• Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.

• Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.

• Complete all required annual trainings and evaluations

• Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.

• Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

OTHER DUTIES AND RESPONSIBILITIES

1.Practices self-care remains aware that others may be contending with stress and treats other with grace.

2.Ability to drive to appointments to meet with clients and their families or other key contacts.

CORE ABILITIY

Ability to:

• Work in the fast-paced, highly pressured, and changing environment.

• Prioritize tasks and respond to emergency requests quickly and efficiently

• Maintain standards of confidentiality.

• Maintain positive work relationships in a respectful and collaborative manner.

• Maintains good communication to ensure others have necessary information.

• Sensitivity to working with culturally diverse populations.

• Resource allocation and utilization.

• Train and instruct others.

• Support with quality assurance and troubleshoot items as they come up.

• Research, plan, monitor and implement.

• Motivate and negotiate.

• Create, innovate, prioritize, and reorganize.

• Self-starter, schedule management, and adherence to tight deadlines.

JOB SPECIFIC COMPETENCIES

• Crisis De-escalation

• Analytical Thinking

• Encouraging Customer Focus

• Maintains Safe Environment

• Manages Multiple Priorities

• Organizational Agility

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/CERTIFICATION

• High School diploma, GED, or equivalent education.

• Credentialed as an EMT in the state of California.

REQUIRED EXPERIENCE

• Minimum of six months related behavioral health experience, full-time best practices experience in deliveries and customer service. (Volunteer experience will be considered.)

• Experience with intake paperwork/processing preferred.

• Interpersonal skills and judgment relevant to make evaluations of eligibility for services, urgency of need, understanding of potential legal/ethical issues, and risk management required.

PHYSICAL REQUIREMENTS

The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; standing, walking, moving lifting or carrying objects up to 45lbs. Repetitive motion and reaching repeatedly are required constantly. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hearing and talking on telephone/in person is required consistently.

LEVEL OF CONTACT WITH CHILDREN OR ADULTS

• Will have supervised contact with children and adults

• Will have unsupervised contact with children and adults

• Requires a full background check and TB exam.

• Requires physical.

• Current First Aid/CPR Certification.

DRIVING PRIVILEGES

• Required to drive agency vehicle.