Crisis Communications Leader

Pwc Springdale , AR 72765

Posted 2 months ago

A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You'll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC's brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. Our Marketing and Public Relations team is responsible for PwC's external media relations and social media strategy. As part of our team, you'll help with social media account management, media relationship management, and identifying new and emerging opportunities for the Firm.


As a Director, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines

  • Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors

  • Identifying and discussing key issues with our clients to identify potential opportunities

  • Responsibility for a majority of day to day client communications

  • Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Responsibility for management of engagement financials

  • Helping to grow and develop our team through hands on training and coaching

Demonstrates Background in Financial/Professional Services, Cyber-Security and/or Audit related matters is preferred; Experience in working with legal teams, both in-house and outside counsel; Proven track record in growing, preserving and leading high functioning teams; and, Ability to thrive in a dynamic, fast-paced environment, including an aptitude in triaging and prioritizing inbound assignments, managing competing deadlines, and a willingness to work demanding hours as needed episodically.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:
10 year(s)

Preferred Qualifications:

Degree Preferred:

Juris Doctorate

Preferred Knowledge/Skills:

Demonstrate thought-leader level knowledge and understanding of crisis and risk communication strategies within an External Communications team at a national and/or global level and a proven record of success managing a function with significant experience managing others to accomplish key objectives, including:

  • Developing and managing proactive issues/crisis preparedness programs at a national and global level in a matrixed organization with a professional services firm, a financial services entity or working at a public relations agency; and,
  • Advising C-level leaders within business units and legal across a range of issues, including human capital, audit, advisory, and consulting, including thought leader-level knowledge base of key issues.

Directing efforts in leading proactive and reactive strategies and tactics that meet the firm's business and communications objectives, at a local, national, and global level, and managing others to accomplish key objectives, including the following areas:

  • Developing a holistic strategy for strategic reputation management within a global professional services firm;

  • Leading proactive and reactive communications strategies related to a range of issues and crises, including advising leadership on how best to plan for and respond to adverse public scrutiny and/or litigation in real-time and in evolving situations;

  • Serving as the primary communications leader and senior counselor for issues/crisis within the US firm as well as a liaison to the global PR network;

  • Managing risk preparedness and response for all key stakeholders e.g., employees, clients, media (traditional, social); and trust and recovery, as appropriate;

  • Maintaining a network of solid media contacts within the industry and using those relationships to drive narrative and messages around key issues, as well as proactively identifying additional reporter and industry influencers that would be valuable to supporting the firm's messages;

  • Understanding and utilizing social media platforms as a tool for reputation management and engagement;

  • Leading a team of directors, managers and others on reputation management who will help support key issues, as needed;

  • Leveraging extensive verbal and written communication skills with the capacity to be able to take complex subject matters and distill them into short, straightforward, digestible content by using extensive problem solving skills;

  • Thriving in high-stress situations by projecting confidence and authority to senior business leaders; and,

  • Understanding and accepting PR as a powerful and crucial business tool.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Crisis Communications Leader