Crisis Case Manager

Who We Are

The Neurodevelopmental Services program uses the power of interpersonal neurobiology, trauma-informed care, and neurodiversity-affirming practices to provide treatment, training, and research with neurodivergent and disabled communities.

Our goal is to impact to neurodivergent and disabled communities by providing local and global treatment, training, and research that celebrates and honors their unique contributions. We work to promote a world in which resilient, self-determined individuals are supported by authentic, compassionate, and connected communities.

Who We Serve

Pacific Clinics' Neurodevelopmental Services program serves neurodivergent (e.g., autism, intellectual/developmental disabilities, ADHD, trauma, etc.) children, transitional age youth, adults, and families throughout San Bernardino and Riverside counties. We offer crisis stabilization services, educationally related mental health services, play therapy, neurofeedback, Safe and Sound Protocol, EMDR and other developmentally appropriate services.

What We Offer

• Pay Range: $22.39-$28.26 per hour. per hour. Compensation may vary based on skills, experience, education, and location.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency. Under direct supervision, provides case management support to ensure neurodiverse-affirming practices, crisis stabilization, and placement in the least restrictive home setting for neurodivergent clients (i.e., autism, intellectual/developmental disabilities). Promotes client dignity and right to self-determination in all aspects to services.

RESPONSIBILITIES AND DUTIES

• Collaborates with neurodivergent clients, caregivers and ancillary services providers to ensure long term community-based natural supports, including mental health services, specialty medical care providers, respite care, applied behavior analysis therapy, educational services, independent living, financial supports, housing, social security, in home support services, and more.

• Provides intensive short-term crisis supports and safety planning to neurodivergent clients and their families.

• Meets with neurodivergent clients and caregivers in home and community settings, developing a helping relationship and ensuring needed supports and services are provided.

• Supports neurodivergent clients and caregivers to facilitate a stabilization of crisis and maintenance in the least restrictive home placement.

• Builds and supports family and community connections and natural supports, empowers families, and facilitates visits.

• Maintains ongoing communication and provides pertinent information to and coordinates with authorized representatives and other team members, participating in meetings, such as client/family teams.

• Provides initial and ongoing assessment of client and family strengths and needs. Develops, reviews, updates and ensures implementation of strength-based service plans for each client including safety plans, and legal issues, as needed.

• Rotates participation in crisis quick response services for after hour emergencies to de-escalate crisis and respond in person if necessary.

• Meets productivity and quality expectations and other performance goals as defined.

• Completes all documentation in compliance with agency and regulatory requirements.

• Performs other related responsibilities, as assigned, to support specific department/business needs.

OTHER DUTIES AND RESPONSIBILITIES

• Practices self-care and remains aware that others may be contending with stress and treats others with grace.

• Driving to appointments with clients and their families or other key contacts.

• Physical interactions with children of variable ages such as, but not limited to, games, sports and other activities.

Continuous Quality Improvement and Continuous Learning

• Focuses on quality of work and accomplishes tasks by considering all of the areas involved.

• Understands the level of quality expected in the job.

• Continuously builds and leverages technical and professional expertise.

• Establishes and adheres to procedures to improve work and skills.

Ethics and Values

• Adheres to the principles of ethical practices and values.

• Acts with integrity and is widely trusted.

• Is seen as a direct, truthful individual.

• Can present the unvarnished truth in an appropriate and helpful manner.

• Maintains confidentiality.

• Admits mistakes.

• Demonstrates the following values: - Innovation - Communication

Service Excellence

These are the principles we adhere to in our work with each other, those we serve, and the communities in which they live.

• Strengths-based

• Family Centered

• Individualized

• Community-based

• Team-based

• Culturally Competent

• Collaborative and Integrative

• Natural Supports

• Persistence

• Flexible and Accessible

• Outcomes Driven

• Needs Driven

• Customer Service

JOB SPECIFIC COMPETENCIES

Conflict Resolution

• Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively and keeps all parties informed of the status of any negotiations required. Encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed.

Documents Clearly and Accurately

• Documents, in a legible manner, pertinent information related to the child's treatment plan, including intervention and outcomes in accordance with established policies and procedures and guidelines for charting.

Encouraging Customer Focus

• Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customers satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customers' needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.

Manages Multiple Priorities

• Handles multiple assignments and priorities, yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.

Time Management

• Manages time and prioritizes tasks to ensure that deadlines are met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.

Education

• Bachelor's degree in psychology, Social Work, Social Welfare, Education or related field required.

Experience

• Minimum of three (3) years of experience required.

• Bilingual in Spanish is preferred, not required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Level Of Contact with Children

May/will have unsupervised c