Crisis Administrative Support Associate

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Job Type

Full-time

Description

Adult & Child Health is a growing 501c (3) not-for-profit integrated healthcare organization based in Indianapolis servicing multiple locations. A&C is committed to a diverse and inclusive workforce. We offer flexibility, generous PTO (starting at 4 weeks), an immediately vested 401K, competitive benefits, career growth, staff development dollars, student loan reimbursement and/or student loan forgiveness program, clinical supervision hours, and much more!

The Company: At Adult & Child Health we have a welcoming and energetic environment that encourages collaboration, diversity, and innovation across our organization. This environment gives our staff the opportunity to enhance current skills and build new capabilities, while providing excellent care for our clients and employees.

Adult & Child Health is an integrated healthcare provider in Central Indiana. We are a Certified Community Behavioral Health Center and a Federally Qualified Health Center look alike; we strive to provide the best in healthcare services. Providing high-quality, affordable care including primary care, behavioral health services, substance abuse treatment, mobile crisis response, community-based services, homeless outreach, school-based treatment, and more.

About this role: Administrative Support Associate helps to support our mission and teams so we can work in the most efficient and effective way for our clients. You will work out of out of our Madison clinic. Our Administrative Support Associate's will provide a range of administrative support in a clinic setting while providing a welcoming atmosphere for our clients.

The Location and hours: A&C is based in Central Indiana. This position is located within our Madison Clinic. Hours for this position vary; shifts rotate monthly. Monday through Friday 8-5 to 9-6 and the second shift would be 1-10pm Thursday - Monday.

Responsibilities include but not limited to:

• Must possess exemplary customer service skills, as this staff member will be the first significant point of contact for clients. They must be hospitable, welcoming, inclusive, professional, and capable of answering questions while gently guiding clients through the initial stages of becoming a client.

• Provide quality customer services to visitors and clients as they arrive at agency locations for appointments, greeting clients and visitors and responding to inquiries as needed and following agency protocols and policies.

• Provide accurate and organized record keeping in multiple EMR, filing and software systems by registering/updating all client information.

• Verify insurance, print schedules, verify client balances, check for alerts and notes.

• Maintain the collection and processing of client payments by recording daily deposits, making bank deposits, posting to EMR.

Requirements

• High School Diploma or equivalent

• Minimum of 1 year of customer service and/or relevant experience

• Ability to work Monday-Friday, and travel to other locations for relief

Some Key Benefits to Highlight:

• We offer staff development dollars for every employee.

• We have an immediately vested 401k.

• We offer sponsorship (such as H-1B sponsorship) for the therapist position, but the applicant either must be licensed, or license-eligible, in LMHC, LCSW, LCAC or LMFT, which typically requires a U.S. degree.

• Our DEIB Commission supports and encourages our taskforces such as Black Culture Awareness, DEIB Committees, HOPE, LGBTQ+ and more to come.

How to Apply:

• We want to know all about you so please send us your most updated resume. Cover letter is optional.

• You can apply here or directly on our website at www.adultandchild.org go to our careers page and apply for the job(s) that you qualify for.

• Application deadline: February 29, 2024

Learn more about Adult & Child Health and our mission HERE or check out our Facebook , LinkedIn , Twitter and YouTube pages.

Our commitment to Diversity, Equity, Inclusion, and Belonging:

A&C believes in people and the strength of diversity. We deeply respect the ideas, backgrounds, and lived experiences of those we serve to create safe, inclusive environments where everyone is welcome. We currently incorporate Diversity, Equity, Inclusion, and Belonging (DEIB) efforts in a variety of ways, including in onboarding and ongoing training of employees, through recruiting efforts, and embedded in the overall organizational culture.

A&C is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other status protected by law.