Crew Member

Culvers Restaurant Spearfish , SD 57783

Posted 2 weeks ago

JOB SUMMARYProvides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

  • Consistently provides excellent guest service and hospitality.

  • Demonstrates proper personal hygiene and food safety practices consistently.

  • Maintains a neat, well-groomed uniformed appearance.

  • Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.

  • Assists guests with product knowledge and promotional information upon request accurately.

  • Follows company safety standards at all times and looks out for the safety of other team members and guests.

  • Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.

  • Handles guest comments promptly and courteously.

  • Performs primary position responsibilities timely and accurately.

  • Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.

  • Performs back-up support accurately and timely after secondary responsibilities are accomplished.

  • Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.

  • Answers the telephone courteously and professionally, within three rings.

  • Prepares quality products while maintaining: portion control and presentation within service goal times.

  • Attends all team member meetings.

QUALIFICATIONS

  • Flexible schedule

  • Reading and writing skills required

  • Communicates with guests, team and management

  • Maintains a sense of urgency

  • Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

  • Stand Constantly

  • Walk Constantly

  • Sit Occasionally

  • Handling Constantly

  • Lift / carry 10 lbs or less Constantly

  • Lift / carry 11-20 lbs Constantly

  • Lift / carry 21-50 lbs Frequently

  • Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

  • COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
  • INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
  • PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
  • COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
  • QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
  • ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.
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