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Crew Member - Culvers

Expired Job

Culvers Restaurant Lyons , IL 60534

Posted 3 days ago

JOB SUMMARYProvides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

  • Consistently provides excellent guest service and hospitality.

  • Demonstrates proper personal hygiene and food safety practices consistently.

  • Maintains a neat, well-groomed uniformed appearance.

  • Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.

  • Assists guests with product knowledge and promotional information upon request accurately.

  • Follows company safety standards at all times and looks out for the safety of other team members and guests.

  • Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.

  • Handles guest comments promptly and courteously.

  • Performs primary position responsibilities timely and accurately.

  • Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.

  • Performs back-up support accurately and timely after secondary responsibilities are accomplished.

  • Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.

  • Answers the telephone courteously and professionally, within three rings.

  • Prepares quality products while maintaining: portion control and presentation within service goal times.

  • Attends all team member meetings.

QUALIFICATIONS

  • Flexible schedule

  • Reading and writing skills required

  • Communicates with guests, team and management

  • Maintains a sense of urgency

  • Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

  • Stand Constantly

  • Walk Constantly

  • Sit Occasionally

  • Handling Constantly

  • Lift / carry 10 lbs or less Constantly

  • Lift / carry 11-20 lbs Constantly

  • Lift / carry 21-50 lbs Frequently

  • Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

  • COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
  • INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
  • PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
  • COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
  • QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
  • ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.
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QUALIFICATIONS * EDUCATION: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified from a national food safety program. * EXPERIENCE: One year experience in a supervisory position. * CHARACTERISTICS: Have the ability to effectively organize work, communicate well and be management oriented. Be knowledgeable in all aspects of business and show good judgment. Demonstrates an energetic, positive attitude that is contagious. * COMPENSATION: Salary is commensurate with person's qualifications and will reflect present market for a person of similar responsibilities. PHYSICAL ABILITIES * Stand Constantly * Walk Constantly * Sit Occasionally * Handling Constantly * Lift / carry 10 lbs or less Constantly * Lift / carry 11-20 lbs Constantly * Lift / carry 21-50 lbs Frequently * Lift / carry 51-100 lbs Occasionally MANAGEMENT LEADERSHIP SUCCESS FACTORS * COMMUNICATION: Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems. * CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective. * DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary. * INNOVATION, CREATIVITY & VISION: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources. * PLANNING (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources. * ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others. * BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion * ACCOUNTABILITY: Walks the talk. Delivers results on time and at the quality level promised. Culvers Restaurant Lyons IL

Crew Member - Culvers

Expired Job

Culvers Restaurant