Crew Experience Lead

The Gig:

We're on the hunt for an epic human to help Virgin Voyages bring to life the promise of the Best Gig Ever for our Crew (employees Ship and Shore).

In this role, you'll engage and connect with our Crew, continuously looking for ways to enhance the overall Crew experience at Virgin Voyages. This role will bring to life all Crew engagement and well-being activities in the office, and assist in driving overall employee experience strategies. This role will be based in Plantation, FL but will also support our remote Crew, as well as lending support to our ships.

Some of the many hats you'll be wearing in this gig are -

• Brand Ambassador

• Crew Advocate

• Crew Happenings Champion

• Communications Creator

• Rewards & Recognition Lead

• Logistics Extraordinaire

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

Overall

• Collaborate with team/peers to deliver an epic, standard experience across the company

• Manage a detailed line-item budget appropriately and complete expense reports to stay within the approved total cost

• Operate with a "no surprises" commitment to business partners and stakeholders, and become a role model for communication and collaboration.

• Develop long-term strategies and key initiatives to promote and achieve a culture of service excellence and Crew engagement

• Continuously benchmark against other companies and employee experience programs to stay competitive and relevant

• Support larger Crew Experience and People team with initiatives as needed

Brand Ambassador

• Champion & drive Virgin Creeds (values) and Culture, and share best practices with our Crew members

• Provide a Virgin welcome to our new Crew members, and support our Crew onboarding program

• Bring the Virgin brand to life in day-to-day interactions, as well as larger initiatives

Crew Advocate

• Connect and engage with our Crew to support them and understand any concerns

• Attend leadership meetings to represent the voice of our Crew

• Develop long-term strategies and key initiatives to promote and achieve a culture of service excellence and Crew engagement

• Host monthly meetings with Crew Champions, a program for representatives from all of our departments to come together to share feedback

• Constantly look for ways to enhance Crew members' overall experiences at Virgin Voyages

Crew Happenings Champion

• Work cross-functionally with operational teams, Creative Studio, Brand, Internal Communications, and Learn & Grow (training) to plan, promote, and oversee logistics for events such as company-wide celebrations/holidays, Crew recognition, wellness activities, cultural immersion programs, and onboarding programs

• Create and organize events that support our brand promises and promote engagement

• Continually evaluate the effectiveness of events as they relate to overall return on investment and company goals

• Continually raise the bar and propose new events, and garner learnings from past experience and events

• Research and actively seek out new concepts and vendors to keep events fresh and innovative

• Take vendors on the desired journey to understand the needs of a Virgin Voyages Crew event/ activity

• Ensure smooth set up, provide coverage, and break down of all Crew events /activities

Communications Creator

• Support our internal communications team by preparing Crew Experience communications to be posted across various channels (Workplace, Digital Signage, Printed Signage)

• Write compelling copy and create designs for emails, internal web pages, signage, social media, and/or push notifications

• Master the Virgin Voyages tone of voice, look, and feel

• Become a role model for communication and collaboration

Rewards & Recognition Lead

• Create and champion a culture of recognition across the company

• Work alongside the Crew Experience Senior Manager to develop a more robust and engaging Rewards & Recognition program for all shoreside and shipboard Crew

• Ensure our strategy is competitive, engaging and rewarding through a myriad of incentives, recognition branding, and activations (land and sea) to successfully deliver an end to end program

• Research, strategize, and implement Service-Anniversary awards for shoreside & shipboard Crew

• Develop and maintain a program to commemorate birthdays and work anniversaries

• Collaborate with the Studio/Design teams to create, produce, and distribute collateral, honors, and awards that look and feel in line with our brand and creeds

• Be the force behind maintaining the program cadence and coordinate logistics, with a constant eye on finding opportunities for the program to flourish

• Identify additional opportunities and plan moments end-to-end to celebrate our Crew

Logistics Extraordinaire

• Facilitate purchasing of items needed to support overall Crew Experience team ship & shore

• Research vendors for various needs to find the best pricing

• Work on all shipping logistics to get items to their desired global destinations

• Curate swag for experience-related events or initiatives

SuperPowers Required:

• Demonstrated ability to perform well in a highly dynamic, geographically diverse, and rapidly changing environment

• Uses approachability, empathy, and curiosity as superpowers to create trusting relationships

• 2+ years of either Crew (employee) engagement, office management, event management, executive or external communications, or equivalent experience

• Ability to frequently lift, carry, and transport supplies, materials, and service items

• Expertise in design and content creation (video and graphic design)

• Experience with vendor management and shipping logistics preferred

• Experience in travel, cruise lines, or with front-line workers is a plus

• Flawless English language skills, written and verbal

• Outstanding public speaking skills, with the ability to talk to and influence people of all levels

• Finds joy and purpose in supporting fellow Crew on their employment journey

• Must be flexible, creative, and solution-forward with a positive demeanor

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values

• Be able to walk into a room and know who needs to just chat, and who is ready to be your co-host

• A passionate supporter of the Virgin brand

• Excellent interpersonal and listening skills

• Must be willing to travel offsite as well as internationally

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.