Crew Chief A

Basic Qualifications

• A minimum of five years custodial or related cleaning industry experience required

• Must be able to routinely communicate clearly in English (verbally and in writing) with co-workers and customers in a professional environment.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly

encourage all employees to be up-to-date on CDC-recommended vaccines.

Position Description

Performs the following in addition to all of the duties described in the Custodian Position

Description.

Under the supervision of management, issues daily assignments to custodial crew members for a building or group of buildings. Inspects and monitors the quality and timely completion of assigned work and provides additional direction, as needed.

Provides training for crew members in proper cleaning methods, techniques, and building operation requirements. Requisitions custodial supplies, maintains records of work schedules and work performed, as required. Reports any employee related issues to the attention of the area supervisor.

Understands the defined scope of routine custodial operations in an area and brings all customer requests for additional work to the attention of the area supervisor. Secures, distributes and tracks keys to crew members. Reports needed repairs, unsafe conditions and/or malfunctions to building operations or maintenance personnel.

Regularly updates area supervisor on status of cleaning operations, resource needs, and emerging staff issues. Communicates daily with the

building management team to report on work progress and discuss customer needs.

Custodian Position Description:

Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner.

Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned.

Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points.

Strips, waxes and burnishes floors using power floor machines. Operates heavy-duty wet pick-up machines to remove liquids from floor surfaces. Washes interior windows and first floor exterior windows.

May be assigned to perform residential housekeeping during Reunion/Commencement events. Performs related duties as required. May be required to move furniture or other heavy objects for extended periods of time.

Performs snow removal assignments including shoveling, sweeping and applying ice melt or sand. May be required to operate equipment, including heavy floor machines. May be required to use ladders on a regular basis. May be required to work occasional overtime in support of business needs.

Job Summary

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.