Credit Union Call Center Representative I

Farmers Insurance Group Burbank , CA 91506

Posted 1 week ago

We are Farmers!Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!Job Summary * Supports the vision, mission and goals of the Credit Union by providing a broad range of products and services to members via inbound and outbound telephone contact. * Under general supervision, assists members with financial service inquires, cross sells products and services to increase the number of member relationships.Essential Job Functions * Processes member transactions and provides product and service information over the phone. * Contributes to department goals by handling appropriate call volumes and assisting the department in meeting overall goals. * Completes work with accuracy and efficiency. Achieves acceptable call observation results. * Informs members of credit union promotions and cross sells products and services to meet their needs. * Identifies and corrects member account problems. * Assists switchboard operator as needed. * Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. * Performs other duties as assigned.Physical Actions * Processes member transactions and provides product and service information over the phone. * Contributes to department goals by handling appropriate call volumes and assisting the department in meeting overall goals. * Completes work with accuracy and efficiency. * Achieves acceptable call observation results. * Informs members of credit union promotions and cross sells products and services to meet their needs. * Identifies and corrects member account problems. * Assists switchboard operator as needed. * Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. * Performs other duties as assigned.Physical Environment * Required job duties are normally performed in a climate-controlled office environment.Education Requirements * High school diploma or equivalent required.Experience Requirements * Six months to one year work experience in a member service capacity and /or call center.Special Skill Requirement * Demonstrated effective telephone and communication skills.Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.Schedule: Full-timeJob Posting: 10/14/2020
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Credit Union Call Center Representative I

Farmers Insurance Group