Credit Support Specialist - Dealer Services

Jpmorgan Chase & Co. Indianapolis , IN 46218

Posted 2 months ago

Credit Support Specialist - Dealer Services

Req #: 190017524

Location: Indianapolis, IN, US

Job Category: Operations

Job Description:

Dealer Services (DS) is a recognized leader in proving wholesale financial solutions to Automobile Dealers throughout the United States. DS Operations consists of six function units responsible for directly supporting the business and its clients:

Client Service & Market Readiness

Floor Plan Audit

Floor Plan Operations

Loan Documentation

Loan Set-Up & Funding

Quality Control

Each operations unit within DS is responsible for partnering with all stakeholders to establish and maintain framework that ensures best-in-class customer service to our DS clients, including the development and execution of all necessary controls for the DS Credit Support Senior Specialist.


As a Credit Support Senior Specialist you will create Floorplan and Commercial documentation through the use of HotDocs for the Dealer Services Group. Work with Bankers, Underwriters, Compliance, internal and external legal counsel and outside vendors to complete the request. Performs documentation preparation and documentation review for existing customers and new prospects based on an established criteria. Reviews and analyzes the terms, conditions, and financial components in the approval documentation to create the required legal documents for loan transactions. Identified potential problems while offering solutions, analyze transaction type and identify, collect, review and distribute necessary due diligence items for loan closings. Responsible for meeting service level expectations in addition to team, individual productivity and quality goals.


  • 3-5 years of experience in loan documentation and collateral perfection preferred

  • Knowledge of risk management, collateral perfection, compliance and other related experience

  • Detail Oriented- Understand the importance of urgency, seeks out and adapts to best practices; seeks constant improvement; energetic; positive outlook; and motivated by personal and departmental goals.

  • Customer Service Oriented-Candidates are comfortable on the phone; excellent communication (written and verbal0 Problem solving, strong analytical skills. Interpersonal skills, possess a desire to own and resolve items; and pleasant and professional demeanor.

  • Team Oriented-Readily shares information with peers and managers; can coach others; willing to assist wherever needed; works toward team success and goals.

  • Organized person, eye for detail, and ability to manage priorities and deadlines effectively.

  • Ability to manage and prioritize multiple tasks, focus, be flexible, and willing to learn.

  • Proficient in the use of Windows and Microsoft Office.

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Credit Support Specialist - Dealer Services

Jpmorgan Chase & Co.