Credit Supervisor

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people's lives and are focused on delivering a best-in-class experience to our associates and our customers.

The Credit Supervisor oversees and coordinates the work of the credit analyst team, which is focused on assessing credit worthiness of new and existing customers. The Credit Supervisor is responsible for assisting with the processing/decisioning on credit applications as necessary and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers. The Credit Supervisor will be responsible for working on assigned projects with expected deadlines.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Credit Supervisor is responsible for leading, motivating, and managing a team of credit analysts.

• They are proficient in credit analysis techniques and methodologies. They review credit applications, financial statements, credit reports, and other relevant documents to evaluate the risk associated with extending credit to borrowers.

• They assess the risk involved in lending money or extending credit to clients. This includes analyzing financial data, market conditions, industry trends, and other factors to determine the likelihood of repayment.

• Based on their analysis and assessment, the Credit Supervisor makes recommendations regarding credit approvals and limits. They may approve or reject credit applications or escalate decisions to higher management when necessary.

• They may interact directly with sales representatives or customers to gather additional information and clarify details. Strong communication skills are essential for building relationships with customers and resolving any issues or concerns.

• Review credit applications for accuracy when necessary.

• Pull credit reports, request supplier references, and gather needed information from Sales Associates to facilitate credit limit decisioning.

• Independently determine the appropriate credit limit for submitted applications and rechecks on existing customer accounts up to $50k approval limit.

• May need to assist with handling incoming phone calls and emails from Lansing Associates and Customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.

• Responsible for overseeing account maintenance requested from Sales Associates and Customers is completed.

• The Credit Supervisor conducts regular audits on credit application decisions and account setup providing feedback, coaching, and recognition as appropriate.

Qualifications

• Proven leadership skills, including project management, Associate development, and ability to effectively manage in a process-driven environment.

• Strong analytical skills with proficiency in data analysis tools. Advanced proficiency with Excel and Word.

• Strong relationship building and customer-driven focus.

• Strong critical thinking and problem-solving skills.

• Ability to manage multiple tasks and interruptions and meet deadlines.

• Ability to work with a strong attention to detail.

• Ability to work effectively in a team environment.

• Communication Proficiency.

Supervisory Responsibility

Supervision of 7-8 direct reports.

Work Environment

This job operates in a professional, home office environment.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full-time, overtime exempt position. Standard office hours are 8-5 Monday through Friday, though reasonable overtime is needed to meet all demands.

Travel

Infrequent travel is required.

Required Education and Experience

• Bachelor's degree in Finance, Accounting, Economics, or related field. Master's is a plus.

• Minimum of 5 years of experience in credit analysis, preferably in the construction industry.

• Proven track record of successfully assessing credit risk and making sound credit decisions.

• Detail-oriented mindset with a commitment to accuracy and thoroughness in analysis and reporting.

• Professional certification such as CFA or CPA is a plus.

• Demonstrated history of leadership

• Demonstrated focus on building relationships and customer engagement

• 2+ years experience with Associate Development

• Demonstrated problem solving skills, continuous improvement mindset

• Strong verbal and written communication skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

A career with Lansing Building Products offers:

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP

• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary

• Culture: Great Place to Work Certified every year since 2019

• Work/Life Balance: Paid Vacation & Sick Days

• Growth/Development: Tuition Reimbursement, CDL Reimbursement Program & Training Program

Other Added Benefits:

• Company Paid Parental Leave

• Company Paid Life Insurance

• Short Term & Long-Term Disability

• Paid Holidays

• Health and Wellness program

• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.

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Other details

• Job Family Home Office

• Pay Type Salary

• Max Hiring Rate $85,000.00

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