Credit Specialist

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com

Job Summary:

Liaison to customer accounts for billing inquiries and focal point for credit and collections activities. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Responsible for collection of past due balances and involved in analysis associated with establishing customer line of credit.

Essential Functions & Accountabilities:

• Establish and maintain effective and collaborative working relationships with customers and internal partners.

• Responsible for monitoring and maintaining assigned accounts portfolio.

• Communicate with customers regarding billing and other general inquiries.

• Identifies bad debt and/or financial exposure risk

• Performs collection related tasks for accounts with past due receivable balances.

• Accountable for reducing accounts receivable aging/delinquency, for assigned accounts.

• Maintain accurate records pertaining to accounts receivable, credit, discrepancies, issue resolution, etc.

• Weekly and/or monthly reporting

• Reviews and processes pending orders, and account adjustments within the Credit department policy guidelines.

• Interact directly with customers and internal partners to analyze and resolve disputed items according to company policies and department procedures.

• Enlists the support of sales and management when necessary, to expedite the collections and/or issue resolution processes.

• Assists in the financial analysis, credit underwriting and approval process for new accounts.

• Collaborates with the Sales and Marketing departments in support of customer related inquiries, new program launches and other initiatives.

• Recommends and prepares severely delinquent accounts for external collection proceedings.

• As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.

• May be required to participate on special projects in support of the Credit dept. and/or Finance organization.

• Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

• Strong oral and written communication skills.

• Friendly and collaborative; team oriented.

• Excellent customer service, research and negotiation skills

• Ability to make sound judgments, based on data analysis.

• Organized with strong time management skills.

• Ability to focus and remain on task, in a fast-paced work environment.

• Quality oriented, produces highly accurate output.

• Possesses a moderate understanding of accounts payable, accounts receivable and general accounting.

• Ability to perceive unfavorable conditions and employ critical thinking skills to proactively initiate alternatives to circumvent the problem.

• Flexible; easily adapts to change in systems and/or process.

• Microsoft Office / Excel skills.

Work Environment:

• Standard office environment.

• Sedentary to light physical effort necessary to perform the job.

• Extensive telephone use and computer work.

Experience:

• Minimum 1-2 year of various experience with; Credit/Collections/Accounts Receivables/Customer Relations preferred. Experience with Oracle and other business applications is beneficial.

Education:

• Associate degree required.

• Bachelor's degree in Accounting, Business or related area is preferred.

• A combination of experience and education resulting in a moderate understanding of credit/collections is required.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $20.81 and $25.34 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

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