PRIMARY OBJECTIVE OF POSITION:
To ensure accurate resolution of commercial private label credit transactions in alignment of established procedures and policies. Oversees and processes the application and finance contract of large ticket products.
MAJOR AREAS OF ACCOUNTABILITY:
Acts as liaison between credit card issuers, customers and internal departments to ensure prompt resolution of issues such as disputes, application processing, credit line increases, and payment processing.
Performs research for payment, sale, return, disputes and reconciliation for private label credit transactions and responds to the credit provider.
Evaluates the credit worthiness of commercial recourse account by partnering with commercial credit provider to determine appropriate credit lines for recourse accounts..
Ensures customer follow-up is performed in a timely manner on pending orders to obtain a new credit application or an alternative method of payment while striving for a one call resolution.
Documents the steps taken to resolve customer orders within the order notes in the system of record.
Performs miscellaneous account maintenance, to link commercial credit card account numbers to Enterprise Resource Planning (ERP) system's customer number.
Processes applications and financing contracts for tractors and bulldozers through outside finance company.
Suggests creative solutions to improve customer satisfaction.
Updates memberships and subsequent billings on disputed transactions.
Keeps supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach.
Performs related work as apparent or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school education or equivalent.
Associates degree in Accounting or related technical training preferred.
At least 2 years of experience of data entry and resolving payment related issues, preferably in Retail.
Thorough knowledge of accounting policies and procedures as they relate to the credit and collections function.
Ability to operate a 10-key machine effectively.
Ability to work accurately with numbers.
Proven ability to identify, analyze, and solve problems.
Responsive to customer needs by providing prompt, appropriate solutions.
Ability to make good decisions based on knowledge, experience, and judgment that are consistent with established procedures, processes and practices.
Ability to communicate effectively, both orally and in writing, with internal and external customers.
Demonstrated flexibility and excellent organizational skills.
Ability to prioritize work completing a variety of tasks accurately with close attention to detail.
Strong Microsoft Office expertise with an emphasis on Excel.
Delivers an Outstanding Northern Experience (ONE) with every interaction
Demonstrates Northern Tool + Equipment's 12 Core Competencies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to sit, use hands to handle objects and talk or hear.
Frequent wrist and/or hand movement is required.
Occasionally required to stand, walk and reach with hands and arms.
Must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required include close vision, distant vision and the ability to adjust focus.
Northern Tool + Equipment