At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.
The Head of Consumer Quality Assurance Services will report directly to the Head of Consumer Credit Strategy & Evaluation.
This senior leader will be responsible for supporting Wells Fargo's Risk Framework and managing all aspects of the origination quality assurance teams within Consumer Credit. This will require strong collaboration working with peers within Credit Risk, as well as with stakeholders within the line of business, and stakeholders in corporate oversight groups and regulatory agencies.
This individual will be a facilitator and business leader with responsibility for serving the Consumer businesses to assist each of them in identifying credit and underwriting trends and any potential degradation in either. This key executive will be expected to develop and maintain a highly capable and motivated Quality Assurance organization.
Specifically this individual will have leadership responsibility for:
Partnering with the Consumer Senior Credit Officers to ensure we are proactively testing new originations and provide an early warning indicator of any concerning trends.
Developing strategies to become more proactive in the testing of credit originations.
Work with key stakeholders to implement and communicate procedural and strategic changes.
Create a go-forward plan for cross-training and developing the teams to be more consistent and collaborative across all Quality Assurance and CCSE Strategic Oversight teams.
Enhance and create consistent, succinct, and meaningful Quality Assurance reporting.
Building and maintaining strong relationships with Consumer business leaders, as well as with Wells Fargo oversight groups and regulators.
Establish strong expectations for the Quality Assurance team by setting performance goals and providing consistent performance feedback.
As the Senior Leader, represent Quality Assurance at all appropriate meetings within Wells Fargo and supported line of business committees.
This leader will have a track record of success in building and managing industry-leading risk functions in the financial services industry. This leader will have substantial experience leading "best in class" risk management functions, and a thorough knowledge of highly disciplined business, financial, and risk management processes.
This manager must be an exceptional leader and will be recognized for accomplishments related to hiring, retaining, and developing a world-class staff.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
5+ years of consumer lending experience
Ability to influence across all organizational levels, particularly senior management
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Outstanding problem solving and decision making skills
Strong analytical skills with high attention to detail and accuracy
Other Desired Qualifications
Ideally 10+ years of Credit Risk Management experience, with a track record in the consumer lending sector.
A deep understanding of credit from a full-cycle perspective, including testing and control.
Success managing in a large corporate, multi-line business organization.
Proven experience in strategic leadership. Building partnerships, collaborating and influencing at senior levels, across lines of business as well as with corporate partners, to create/achieve a desired future state through influence of individual and group goals.
A demonstrated knowledge of risk management fundamentals and policy creation.
Demonstrated excellence at developing sound credit risk processes and managing multiple initiatives, and when needed, evaluating and enhancing existing processes.
Strong ability at identifying stakeholders, understanding needs, and driving to resolution.
Experience in building and leading a team of strong technical experts, and high performing professionals. Previous virtual leadership experience and the ability to effectively manage and build relationships with leaders and team members in geographically dispersed environments.
Capability of working in a rapidly evolving, highly complex, matrixed environment with the ability to effectively and constructively lead change in the organization.
Having and using organizational awareness and knowledge of systems, situations, pressures, and culture within the company to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as the impact on investors, customers, clients, etc.
Excellent verbal and written communication skills with the ability to translate corporate and group goals into actionable approaches within the CCSE.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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